Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Jaksot(295)

Success Plans with a Customer w/ CSM Office Hours

Success Plans with a Customer w/ CSM Office Hours

This week we are discussing success and account plans for customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thou...

2 Heinä 202127min

Creating Valuable QBRs w/ Emily Garza

Creating Valuable QBRs w/ Emily Garza

This week Emily Garza, AVP of Customer Success, joins the show. Emily and Jeff dive into QBRs and key factors to consider when putting them together. If you want to join the discussion with thousa...

29 Kesä 202142min

Onboarding Processes w/ CSM Office Hours

Onboarding Processes w/ CSM Office Hours

This week we are discussing the onboarding process. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other cu...

25 Kesä 202123min

Customer Analytics and Reporting w/ CS Leadership Office Hours

Customer Analytics and Reporting w/ CS Leadership Office Hours

This week our topic is around customer analytics and reporting. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion wit...

23 Kesä 202125min

Customer Advocacy w/ CS Leadership Office Hours

Customer Advocacy w/ CS Leadership Office Hours

A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Reta...

21 Kesä 202122min

Acting Strategically w/ CS Leadership Office Hours

Acting Strategically w/ CS Leadership Office Hours

A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Reta...

18 Kesä 202129min

Leveraging Internal Resources w/ CSM Office Hours

Leveraging Internal Resources w/ CSM Office Hours

This week we are discussing leveraging internal resources. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of o...

16 Kesä 202126min

The ”Outcomes Economy” w/ CS Leadership Office Hours

The ”Outcomes Economy” w/ CS Leadership Office Hours

This week we are focusing on delivering outcomes. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of...

14 Kesä 202123min

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