Transforming a Business w/ Gemma Cipriani-Espineira
This week, Gemma Cipriani-Espineira of Chili Piper joins us to discuss being a leader in Customer Success and how to transform while running a business. If you want to join the discussion with thous...
21 Touko 202143min
CS Blueprint w/ Kristi Faltorusso: 10 Common Churn Reasons
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succe...
19 Touko 202128min
Challenges of Integrating New Tools w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This...
17 Touko 202126min
Org chart, organization, and political influencers w/ CS Leadership Office Hours
This week we are focusing org chart, organization, and political influencers. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join th...
14 Touko 202136min
Engage in Strategic Conversation w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain This...
12 Touko 202127min
Diving Into Customer Marketing w/ Gal Biran
This week, Gal Biran joins us to talk discuss the ins and outs of Customer Marketing! If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http...
10 Touko 202130min
Red Account Management w/ CS Leadership Office Hours
This week we are focusing on what's included in your framework for red account management. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you wa...
7 Touko 202132min
The Center of Excellence w/ Scott K. Wilder
This week, Scott Wilder joins us to discuss creating a seamless, integrated customer engagement experience! If you want to join the discussion with thousands of other customer success leaders, join ...
5 Touko 202142min
