Evolution of Customer Success at a Hyper Growth Business
In this season finale, our special guest is John O’Melia, CCO at Contentsquare, one of the world's leading and fastest-growing SAS digital experience analytics platforms. John describes how Customer S...
24 Marras 202123min
Introducing Customer Success in a Hyper-Growth Business
Adopting a Customer Success methodology that’s able to scale efficiently requires a deep understanding of workflows, people, and tools capable of ensuring an empathetic experience for clients and cust...
17 Marras 202126min
Building your Customer Success career
Have you tried creating your personal brand? In this episode we talk to Dana Soza, Founder and CEO at Dana Soza Customer Solutions and 2021 Top 100 Customer Success Strategist, delving into some smart...
11 Marras 202131min
Creating a winning CS Culture
Whether it’s a startup or a long-established enterprise, for every company culture is important because it binds the whole organization together and serves as the fuel for an active, healthy, and succ...
3 Marras 202123min
CS: Not Just for SaaS Anymore
Whether it is the growth in the number of people now working in CS departments or the 20,000 attendees to the most recent Pulse Everywhere event, Customer Success is only getting bigger and better. Wh...
27 Loka 202124min
Nailing your Customer Engagement Strategy
How and when is it the right time to engage with our customers? Rule #1: Customer engagement should never have a cookie-cutter approach. In today’s episode, our host is joined by Flexential’s Senior M...
20 Loka 202123min
Introducing Digital Touch Customer Success
During the last 18 months organizations have started to focus on introducing digital customer success strategies not only for their higher-paying customers but for the long tail of smaller buyers. One...
13 Loka 202125min
Business Transformation in an Enterprise Business
Software AG, one of the biggest software businesses in Europe, recently faced a huge transformation that shook up its 10,000 enterprise customers in over 70 countries and almost 5,000 employees. To ta...
6 Loka 202120min
