#7 Ann-Marie CEO of the CCMA chats about 25yrs of the CCMA & the UK and ECCCSA awards.
Celebrating their 25th anniversary this year the CCMA is a seminal organisation for all contact centre professionals - at the helm is Ann-Marie Stagg a role model for our industry. Ann-Marie covers a ...
13 Kesä 201935min
#6 Helen Beaumont Manahan shares best practice on calibrations
Helen is regarded as a subject matter expert within the Quality Assurance & monitoring world. In this episode we chat about what she considers a fundamental area in the development of a best practice ...
31 Touko 201930min
#5 Jo Garland of John Lewis talks leadership, coaching, feedback, & winning a European award.
Jo is a Senior Leader at John Lewis responsible for Operational Support - Customer Contact. 22 years as a Partner Jo has had a varied career and shares the lessons lear...
24 Touko 201948min
#4 Chatting with always interesting, often controversial Nik McEwan
A departure from Contact Centre Chat to talk to Nik McEwan who recently walked over 700 miles in the UK to raise money for Shelter. We focus on that but also talk about mental health & Nik’s views on ...
21 Touko 20191h 26min
#3 Chris Rainsforth shares his journey & thoughts on the industry he loves.
Chris is Head of Operational Management Best Practice for Verint and previously was at The Forum for many years as the Community Development Manager. Many of you would have been at events and seen an...
16 Touko 201946min
#2 Chatting Quality, career paths & biscuits with Rachel Goddard
Rachel Goddard is Quality Assurance Manager for a general insurance company with a call centre of over 2000 employees. Rachel is rightly considered as an SME in the QA world and she talks to me about ...
10 Touko 201943min
#1 An Introduction to Get Out of Wrap & a reluctant first guest.
There are 6,200 contact centres in the UK employing 4 million people. So many industries, careers, skills and interesting projects to talk about. No sales, no sponsorship - just me and interesting gue...
5 Touko 20191min
