Insights on Internships from Professor Jones (IOI)

This podcast is designed for students majoring in hospitality and tourism management who have an internship or work experience requirement—including those with an event management or MICE emphasis, as it's known in many parts of the world. Over the years, I've experienced every aspect of the internship process: as a hospitality professional hiring and managing interns, as a faculty member supervising students in the field, and as an academic administrator developing internship-based curriculum. Most recently, I've even worked part-time at the front desk of a local resort hotel. So, I've experienced every aspect of the process. Now, I want to put that experience to work for you.

The podcast is organized into three chapters:

Foundations explores key concepts to help you prepare for your internship and understand its role in your future career. Note that the episodes are categorized as Before, During and After internship topics to address whatever stage you are at.

Real Time shares insights from my own recent front-line experience in the hotel industry—offering practical, on-the-job takeaways.

Alumni Voices features conversations with former students who reflect on their internship experiences and how those moments helped shape their career paths.

Whether you're just getting started or already on the job, you'll find something useful here to guide and inspire your journey. Key links: LinkedIn Profile and more information: https://www.linkedin.com/in/jonesdljContact email: insightsoninternships@gmail.comWhatsAppWeixin: jonesdljsf

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Jaksot(31)

[Real Time] Impact of Group Business

Drawing on his front-line experience and past career in hotel and destination sales Professor Jones explores how group business — including meetings, incentives, conventions, and events (MICE) — drive...

3 Kesä 202412min

[Real Time] A Curious Mind

From his front desk view, Professor Jones challenges interns to cultivate a curious mindset on the job—especially when it comes to hotel technology. From poking around the property management system t...

2 Touko 202410min

[Real Time] Navigating Career Ambitions in the Workplace Scenario

In this Real Time episode, Professor Jones draws on his guest services experience and decades in hospitality to explore what it really means to hold management aspirations while working on the front l...

2 Huhti 202416min

[Real Time] Language and Cultural Differences

In this Real Time episode from the front desk, Professor Jones shares practical insights from his unique experience working in both Asia and North America, focusing on the importance of language sensi...

28 Helmi 202415min

[Real Time] Dealing with Guest Complaints

In this Real Time episode, Professor Jones draws on his part-time role at a resort front desk to bring fresh perspective to an age-old challenge: dealing with guest complaints. From Disney’s complaint...

31 Tammi 202414min

[Foundations] Be All the More Human - Flux Superpower (During)

Professor Jones explores the final of three “flux superpowers” drawn from April Rinne’s book Flux: “Be All the More Human.” He challenges interns to embrace technology not as a replacement for people,...

20 Helmi 202310min

[Foundations] See What's Invisible - Flux Superpower (During)

Professor Jones draws from April Rinne’s book Flux to explore the importance of “seeing what’s invisible” during an internship. From uncovering cultural blind spots to understanding privilege and obse...

23 Tammi 202313min

[Foundations] Turning a Work Experience into an Internship (Before)

Students working in part-time or seasonal hospitality roles can convert that experience into a true internship — even if it's not required for their program. With actionable advice for students and em...

4 Loka 20229min