Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value
This episode tackles the ITIL Service Value System (SVS) and the Service Value Chain (SVC). How IT services actually create value instead of just being a cost center.
5 Maalis 20256min
The 4 Dimensions of Service Management
We’re tackling something every IT service depends on—the 4 Dimensions of Service Management. These are the four key areas that determine whether an IT service runs smoothly or crashes and burns.
3 Maalis 20255min
The 7 Guiding Principles - The Golden Rules of ITSM
In this episode, we’re diving into something that makes ITIL actually work in the real world - The ITIL Guiding Principles, the golden rules of IT service management. These seven principles help busin...
3 Maalis 20256min
Key Concepts of IT Service Management
This episode introduces the key concepts of IT service management in a way that’s engaging, practical, and easy to understand.
3 Maalis 20255min
