NEJM Authors Double Down on Their Claim That Lean = Taylorism
http://leanblog.org/audio142 You might remember the hubbub (and my earlier blog post) about this article that somehow appeared in the NEJM: "Medical Taylorism."It's sad and frustrating that people so...
25 Touko 201610min
Stuff I'm Reading May 2016: Bad Patient Experiences...
As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down my Mac (thanks, Chrome!).So, it's time for me to clear out my backl...
24 Touko 20166min
Congratulations on Reducing Waiting Times,
I'm always happy to see success stories where healthcare organizations solve problems that matter through Lean concepts, practices, and principles. Today, I'm blogging about two articles I saw about t...
19 Touko 20166min
Lean Hospitals: Thoughts from a Health System C.O.O.
http://leanblog.org/audio139 In the previous editions of my book Lean Hospitals, I've included case examples from Avera McKennan Hospital and Avera Health. Fred Slunecka is the former president of Av...
17 Touko 20164min
J.C. Penney's CEO on Listening to Front-Line Employees
After the previous CEO of JC Penney, Ron Johnson, was fired (see my post "Lack of PDSA made JCP CEO SOL?"), it seems that new CEO Marvin Ellison might be taking a different approach.See this article f...
16 Touko 20165min
Free Chapter - Upcoming 3rd Edition of "#Lean Hospitals"
The revised, updated, and expanded third edition of my book Lean Hospitals has been sent to the printer and copies should start shipping by mid June.I'm happy to now be offering a free PDF of the revi...
14 Touko 20164min
Updates: NICU Innovation, Labs, MLB Netting, VA Waiting
recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining them into this batch update.In this post, we cover everything from a hospital NICU, to ...
5 Touko 20169min
Why It's OK That This Suggestion Box Was Full of Cobwebs
As I guy who started his career in manufacturing before moving to healthcare in 2005, I don't get many opportunities to visit the "gemba" at a factory very often anymore. I get to occasionally visit a...
4 Touko 20166min
