Loyalty Wired

Measuring loyalty is tough—especially across global markets. So how do the best brands do it? In this podcast, Pavel Los and Radek Hrachovec break down the strategies used by leading brands like Shell...

6 Huhti 202534min

Has British Airways opened a Pandora’s box, or will the airline emerge largely unscathed from the status war they started?

23 Maalis 202534min

Loyalty currency has become a massive parallel economy and big business for global brands. How can your company get in on the action? By exploiting the Currency Effect.

9 Maalis 202533min

In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG ...

3 Maalis 202535min

Is Costco the platonic ideal of a customer-centric business model? Join us as we explore the joys of the world's third-largest retailer.

23 Helmi 202533min

In which we look at airline loyalty program devaluations from the airline's perspective and ask why airlines are historically such poor communicators.

9 Helmi 202531min

2025 kicked off with a loyalty shake-up as British Airways made waves with a major move. In this episode our expert panel dive into the changes, dissecting their impact on the wider market. Joining th...

3 Helmi 202529min

The behind-the-scenes story of the recently shuttered Disney Movie Insiders program, told by the former Disney executives who launched it.

25 Tammi 202537min