Employee Experience ＞ Customer Experience
For many years the phrase "The customer is always right" has been something that managers have touted and employees have rolled their eyes at. And even more recently, in light of the entitled customer...
31 Touko 202339min
The Ole Swoop and Poop
Have you ever been working on something and a leader or manager swoops in, says a bunch of stuff, and then flies away... It is a common thing that leaders do - often unintentionally - and we have a na...
24 Touko 202338min
Servant Leadership and the Boop Battle
In theory, servant leadership sounds like every employee's dream. Servant leadership is a style in which a leader focuses on serving and supporting their team, rather than directing and telling. Serva...
17 Touko 202335min
Tech Centric vs. People Centric
We have often said that one good outcome of the pandemic is that people embraced virtual meetings and video conference technology. The People Centric team was using this long before the pandemic began...
10 Touko 202341min
Owning Your Mistakes At Work
We all make mistakes. We are all human and it happens - even to the most detail-oriented and careful people, it still happens! But what does it mean to actually "own your mistakes"? Is there ever a ti...
3 Touko 202336min
Communication Styles
Communication is one of the hardest things for people and businesses to conquer. Most people feel like they are good communicators and that others lack in the area. But the truth is true communication...
26 Huhti 202343min
The Problem Solving Problem
Employers often say that they want "good problem solvers" or people with "problem-solving skills" but when we ask them what they mean by that the answers vary wildly. And when we ask employees how the...
19 Huhti 202345min
Making Training Stick
We have all had to learn new things in our job. It might be a new software or new program, but sometimes new things stick easier and sometimes we forget them instantly and have to ask a ton of questio...
12 Huhti 202340min
