Podcast 14: How Self Reflection ‘Fast-Tracks’ Soft Skills Development
Self-reflection, while not a soft skill, plays an important role in how we develop our soft skills over time.IntroductionBob Graham (‘0:20'): Hello, I am Bob Graham and with me as always is Dr. Tobin ...
4 Loka 201717min
Podcast 13: Interview Part 2 on How Customer Service, Cultural Awareness Stoke Success
Exploring the role customer service as a soft skill plays in the success of an organization om an interview with customer service expert Neal Woodson. IntroductionDr. Tobin Porterfield (‘0:21'): Welco...
26 Syys 201714min
Podcast 12: Interview on How Everyone Has a Customer-Service Job
The soft skill of customer service is often misunderstood. Serious Soft Skills Cohost Bob Graham interviews Neal Woodson, a customer service expert, in the first part of a two-part interview on the to...
20 Syys 201713min
Podcast 11: The Debate about Project Management as a Soft Skill
Project management is not always considered a soft skill. Hosts Dr. Tobin Porterfield and Bob Graham discuss its role as a soft skill and discuss the criticism.What Project Management IsBob Graham ‘1:...
12 Syys 201718min
Podcast 10: How Perseverance or Persistence Helps Entrepreneurs, Organizations
Hosts Dr. Tobin Porterfield and Bob Graham discuss perseverance or persistence, and why it plays a critical role in group dynamics.IntroductionGraham ‘0:21': Welcome to Episode 10 of Serious Soft Skil...
5 Syys 201715min
Podcast 9: How Empathy Builds Trust, Teams
Hosts Dr. Tobin Porterfield and Bob Graham discuss empathy, a soft skill that everyone can benefit from, but it's a soft skill that is poorly understood and often overlooked. IntroductionGraham ‘0:24'...
29 Elo 201719min
Podcast 8: Soft Skills That Guide Organizational Change, Vision
Hosts Dr. Tobin Porterfield and Bob Graham look at the soft skills that guide an organization and its culture toward change and a shared vision. Bob Graham (‘0:00'): Coming up, we're going to talk abo...
23 Elo 201718min
Podcast 7: Group Soft Skills That Help Lead Teams, Fuel Innovation
Hosts Dr. Tobin Porterfield and Bob Graham talk about specific soft skills that fuel innovation and guide you when you are working in a group.Bob Graham (‘0:00'): Coming up, we're going to talk about ...
15 Elo 201717min
