Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Service Management Leadership - Accelerating Rates of Change

Service Management Leadership - Accelerating Rates of Change

A brief discussion about the upcoming rates of change Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned...

27 Syys 202110min

Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

Rory Canavan Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

David joins Jeffrey to discuss IT Asset Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as...

23 Syys 20211h 3min

Morning Tea with Jeffrey - Putting the "S" Back In

Morning Tea with Jeffrey - Putting the "S" Back In

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

22 Syys 20219min

Service Management Leadership - Context and Perspective

Service Management Leadership - Context and Perspective

A brief discussion about the need for context Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next...

21 Syys 20217min

Service Management Leadership - Co-creating Value

Service Management Leadership - Co-creating Value

A brief discussion about how the service provider and consumer co-create value Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadershi...

20 Syys 20218min

David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

David Cannon Joins the Service Management Leadership Podcast with Jeffrey Tefertiller

David joins Jeffrey to discuss ITIL4 and the ITIL4 book "Digital and IT Strategy". Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leade...

16 Syys 20211h 3min

Morning Tea with Jeffrey - Implementing a Tool ...

Morning Tea with Jeffrey - Implementing a Tool ...

Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...

15 Syys 20217min

Service Management Leadership - Focus on Desired Outcomes

Service Management Leadership - Focus on Desired Outcomes

A brief discussion about desired outcomes Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next wee...

14 Syys 20216min