Service Management Leadership - Total Cost of Ownership
In this episode, Jeffrey discusses using a TCO (Total Cost of Ownership) tool to evaluate project options Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma...
30 Tammi 20255min
Service Management Leadership - Goodhart's Law
In this episode, Jeffrey discusses Goodhart's Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service...
27 Tammi 20256min
Rina and Ken - Final Wrap Up
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
26 Tammi 20255min
Service Management Leadership - Expertise and its Value
In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of...
23 Tammi 20257min
Service Management Leadership - Brooks' Law
In this episode, Jeffrey discusses Brooks' Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Ma...
20 Tammi 20254min
Rina and Ken - AI, Plane without a pilot and importance of ITIL Certification Episode 2
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
19 Tammi 202517min
Service Management Leadership - Ozempic and Service Management
In this episode, Jeffrey discusses Ozempic and service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
16 Tammi 20254min
Service Management Leadership - Building a Framework
In this episode, Jeffrey discusses how to build a framework for your organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). ...
13 Tammi 20256min
