Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.

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Ep 35 - "Form Frames Function" - Greg Sanker, Part 2

Ep 35 - "Form Frames Function" - Greg Sanker, Part 2

In this episode, kengon wraps up his conversation with Greg Sanker. They talk about GRC (governance, risk, and compliance), complexity, form, music, and a whole lot more!

6 Marras 202431min

Service Management Leadership - Enterprise Service Delivery

Service Management Leadership - Enterprise Service Delivery

In this episode, Jeffrey discusses enterprise service delivery and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). ...

4 Marras 20243min

Season 3 - Episode 1 ServiceNotes Interview with Jeffrey Teffertiller

Season 3 - Episode 1 ServiceNotes Interview with Jeffrey Teffertiller

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...

3 Marras 20249min

Service Management Leadership - Hard Times

Service Management Leadership - Hard Times

This episode is about the times we live in Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manage...

31 Loka 20242min

Ep 34: "AI: Govern This!" -- Greg Sanker

Ep 34: "AI: Govern This!" -- Greg Sanker

In this episode, kengon talks with Greg Sanker about governance, risk, and compliance, and how these relate to AI.

31 Loka 202425min

Service Management Leadership - AI Business Cases

Service Management Leadership - AI Business Cases

In this episode, Jeffrey discusses a recent article on AI and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeff...

28 Loka 20246min

Full Guest Interview with Sherrina Job - Season 2 Episode 6

Full Guest Interview with Sherrina Job - Season 2 Episode 6

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...

27 Loka 202427min

Service Management Leadership - AI Capabilities

Service Management Leadership - AI Capabilities

This episode is about having a different perspective of AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder o...

24 Loka 20244min