Service Management Leadership - What is transformation?
In this episode, Jeffrey discusses what he sees in the consulting world's version of transformation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey w...
28 Touko 4min
Service Management Leadership - A Day To Remember
In this episode, Jeffrey discusses Memorial Day (in the US) and offers a call to remember.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sha...
25 Touko 2min
Service Management Leadership - A Lesson From Volvo
In this episode, Jeffrey discusses the why he tries to give back, using a lesson from Volvo.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be s...
21 Touko 3min
Service Management Leadership - 1 Thing To Improve How Stakeholders View Service Management
In this episode, Jeffrey discusses the one thing to improve how stakeholders view service management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey ...
18 Touko 3min
Service Management Leadership - GIGO
In this episode, Jeffrey discusses the axiom of garbage-in-garbage-out and how it applies to technology initiatives.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each...
14 Touko 5min
Service Management Leadership - Ownership and RACIs
In this episode, Jeffrey discusses the importance of ownership.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Servi...
11 Touko 3min
Service Management Leadership - The Power of Small Improvements
In this episode, Jeffrey discusses the power of small improvements adding up over time.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharin...
7 Touko 3min
Service Management Leadership - Solving Yesterday's Problems
In this episode, Jeffrey discusses how many organizations are focused on solving ... yesterday's problems.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jef...
4 Touko 4min
