Bonus: We Asked CX Leaders at X4 About Their Top XM Challenges
In this bonus episode, Pat Gibbons describes his experiences at the Qualtrics X4 event in Salt Lake City, Utah, on May 1-3. With thousands of experience management professionals in attendance, Pat had...
16 Touko 20249min
Rounds and Rounds We Go
It's common today that, as consumers, we receive a survey after all kinds of experiences – shopping, travel, home repair – you name it. You fill out a survey with the hope that it might change the nex...
14 Touko 202426min
Give the Audience What They Want
Maybe it's a concert headlining Beyonce, U2, or Taylor Swift? Or perhaps your favorite NFL team is playing their rivals this weekend? Perhaps you prefer events that allow for some more personal creati...
7 Touko 202427min
Equity in Healthcare
Conversations around diversity, equity, and inclusiveness have been happening in many companies in the U.S., and healthcare is no exception, especially when it comes to the care patients receive. And ...
30 Huhti 202428min
Work Friction: Less is More
We've all experienced it: that nagging, frustrating, and sometimes maddening feeling we get when something collides with our productivity. And while it can sometimes feel trivial, that type of frictio...
23 Huhti 202430min
Bonus Content: The Empathetic Frontline
Bonus content are audio clips of interviews that we couldn't include in an episode but still contains great advice for our listeners, and this content is only available to those that follow the show t...
18 Huhti 20247min
Encore: Your CX Career
Producer's Note: This episode originally released on March 7, 2023. Natalie Onions discussed how she became a customer experience professional and offered some great advice for newer CX pros on how to...
16 Huhti 202429min
The Death Care Experience
It's an often-misunderstood industry that exists between healthcare and hospitality and includes all the complexities of strict regulation and event management. And to add more complication, it includ...
9 Huhti 202418min
