The CXPod

Merete Medle: With over 20 years in CX, she excels in leadership, strategy, and operationalising CXM. As the Founder of NCXN Merete is known for her dedication to diversity, growth, and digital innovation in the Norwegian CX industry. Joanna Carr: Her CX expertise encompasses guiding businesses with strategic CX direction, pioneering CX program development, and fine-tuning B2B and B2C journey optimisation. Besides her consultancy work she contributes to CX literature, and serves on the Advisory Board at IHM Business School in Stockholm.