Episode 5 - The New Topography of Retail study conducted by Oracle
The New Topography of Retail also identified a new global expectation of service staff to be armed with more information than ever before. A majority of consumers (74 percent globally and in North Ame...
8 Loka 20191min
Episode 4 - The State of Customer Loyalty in 2018 from a study conducted by Yotpo
The State of Customer Loyalty in 2018 from a study conducted by yotpo (yacht po) 1. Why are you loyalty to a brand? A. 55% of consumers are brand loyal because they love the product, 25% say it's th...
8 Loka 20191min
Episode 3 - A wake-up call for sleepwalking loyalty programs
In the Travel Loyalty Report conducted by Expedia Affiliate Network and Points International, they uncovered a plethora of valuable data and insights in today's loyalty programs. The report highligh...
7 Loka 20191min
Episode 2 - Improving Customer Experience (CX) build better brand affinity
The data revealed in this Inmoment research uncovers the customer journey though their initial phase of engaging with a brand. The large majority of shoppers — 80 percent — said they “grew to love” a ...
5 Loka 20191min
Episode 1 - The Motista Retail Study on Emotional Connections in Brand Building
There is a 300% increase in the Life Time Value (LTV) of a customer who has an emotional connection to a brand. The study also reveals the consumers with an emotion connection stay loyal to that bran...
4 Loka 20191min
