The MSP Zone

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

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Aligning MSP Service Catalogs with Service Agreements

Aligning MSP Service Catalogs with Service Agreements

Most MSPs are unknowingly risking their business with outdated contracts and misaligned service descriptions. What if you could transform chaos into clarity; turn your service catalog into a legal pow...

6 Touko 44min

The Role of Penetration Testing in MSP Cybersecurity

The Role of Penetration Testing in MSP Cybersecurity

Unlock the truth about penetration testing — it’s not just a box to check but a vital armor for MSPs fighting unseen threats every day. Are you truly protected, or are your assumptions leaving gaps in...

22 Huhti 50min

MSP Profitability - Who Cares?

MSP Profitability - Who Cares?

Profitability in MSPs is not the ultimate badge of success — yet it’s widely treated as the holy grail. Why? Because behind the obsession with margins and EBITDA, we’re ignoring the real foundation of...

9 Huhti 25min

Examining US National AI Strategy

Examining US National AI Strategy

Most people overlook how urgent, and critical, this moment is for the future of AI in America. A new, sweeping federal policy is forging a singular AI framework, and your MSP is about to be at the ver...

26 Maalis 33min

The MSP/AI Paradox

The MSP/AI Paradox

Most MSPs are chasing AI, but the real game-changer isn't just the tool — it's who you are as a provider. Are you reactive, firefighting, inconsistent? Or proactive, scalable, and prepared to harness ...

17 Maalis 21min

An Interview with Steve Shattuck of GoTo

An Interview with Steve Shattuck of GoTo

Unlock the truth behind the comeback of LogMeIn and what it really means for MSPs in 2026! Is your current tech stack ready for the game-changing next chapter? This episode explodes the myths, reveals...

11 Maalis 41min

Cyber Attacks or Cyber Negligence: What is Inevitable vs what is Preventable

Cyber Attacks or Cyber Negligence: What is Inevitable vs what is Preventable

Most cyber incidents are not the result of sophisticated attacks; they are often failures of basic cyber hygiene. But why do so many organizations continue to overlook the fundamentals? In this heart-...

4 Maalis 44min

AI and the Future of Work: How MSPs Will Lead the Change

AI and the Future of Work: How MSPs Will Lead the Change

This isn’t the AI episode you’ve heard before — it’s a wake-up call for MSPs and business leaders who refuse to stay stuck in the old playbook.AI isn’t here to destroy jobs — it’s here to redefine wha...

26 Helmi 21min