Growth during challenging times
In this episode Bram and Morris will talk you though a very important and therefore interesting topic: the recession. Because, what do we mean when we are talking about one? Are we actually currently ...
30 Touko 202322min
[NL] Customer Service Strategy Trends
In deze Nederlands gesproken aflevering spreken we met Robert en Franklin over Customer Service Strategy: het verbeteren van dienstverlening. Wat houdt dat nu eigenlijk precies in, en misschien nog we...
1 Touko 202324min
The next frontier for CX
In this episode of the Ramp, hosted by Bart and Mo, we talk to Niels and Loek about Customer Experience design. A lot is happening in the field, so we dive deep into what CX actually means, how design...
30 Maalis 202325min
Embracing AI
According to the news of the last few weeks Artificial Intelligence is everywhere, with potentially a lot of changes coming up in the world. What are the things you need to know, and what have our Del...
10 Helmi 202337min
Pricing
‘Pricing’ is not just a tag on something you sell, it is so much more! Think of the proposition, the portfolio, or the story along a company or product, for example. To explore the wealth of different...
28 Loka 202225min
Customer Strategy and Design at Deloitte
What makes Customer Strategy and Design at Deloitte so unique? How does the team of innovators thrive in the financial giant? And why is there cake being served in the office? These are just a few que...
16 Syys 202226min
Sustainable innovation
Across industries, sustainability is one of the hottest topic on our clients' board's agendas. To meet the targets set, sustainable solutions will need to trickle into every corner of the business. An...
25 Heinä 202220min
Dark Patterns
Dark patterns are strategies designed to manipulate user behavior. On 'the ramp' today, @TomasRijnbeek enlightens dark patterns' opaqueness by sharing tangible examples of misleading design practices....
23 Touko 202215min
