UVP 114 When the Boss is Judging Clients
This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the question: “What do you do when your DVM (practice owner)...
3 Maalis 202152min
UVP 113 Where Do You Find New Hires?!
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed and getting shorter by the minute. Where do you f...
24 Helmi 202155min
UVP 112 There’s a Clique in My Practice… And I’m In It!
This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag: “There seems to be a gathering "clique" problem on our team. To be honest, I've seen it forming/happenin...
17 Helmi 202155min
UVP 111 And I Took that Personally
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about a trend that seems to be on the rise today: Managers and practice leaders taking...
10 Helmi 202156min
UVP 110: Front Desk as “Other”
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question about how a CSR can bridge the gap between “the front” and “the back” in th...
3 Helmi 202140min
UVP 109: Asking For A Raise
When an overworked, underpaid technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice. If you've ever thought about asking for a raise thi...
27 Tammi 20211h 8min
UVP 108: The Staff is Turning Against the Clients!
Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enough and starts to push back? Can a practice survive...
20 Tammi 20211h
UVP 107: The Queen Bee Case Thief
What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal with the front desk to support this arrangement? W...
13 Tammi 202140min
