CS MasterClass #4: How To Communicate The Value You Deliver
In Episode 3 of the Customer Success Masterclass, we tackle the crucial topic of Communicating The Value Your Product Delivers to Customers. Join Daphne Costa Lopes as she delves into the pivotal rol...
18 Kesä 202446min
CS MasterClass #3: Proactively Monitor Risk and Growth Signs
In Episode 3 of the Customer Success Masterclass, we tackle the crucial topic of proactively monitoring risk and growth signs in your customer base. Join Daphne Costa Lopes, as she explores the stra...
11 Kesä 202459min
CS MasterClass #2: Delivering Measurable Value to Customers
In Episode 2 of the Customer Success Masterclass, we explore how to create a repeatable process to deliver measurable value to your customers. Hosted by Daphne Costa Lopes, this episode delves into t...
4 Kesä 202452min
CS MasterClass #1: Defining and Measuring Customer Value
In this inaugural episode of the Customer Success Masterclass, we dive deep into the critical topic of defining and measuring customer outcomes. Join Daphne Costa Lopes, as she unpacks why internal ...
28 Touko 202452min
Season 3: Customer Success MasterClass (Teaser)
Build a Scalable, Proactive, and Revenue-Generating Team. Welcome to the Customer Success Masterclass, a 5-episode series designed to help you create a scalable, proactive, and revenue-generating cus...
21 Touko 20244min
Where Product Management and Customer Success Meet with the founders of Women of CS
This episode is here to help CS folks understand how product organisations work and how to collaborate for optimal results. We dive deep into the intersection of product and CS to help you: 🚀 Learn ...
28 Marras 202353min
Automate Your Enterprise Business Reviews
In the world of Customer Success Management, delivering impactful Enterprise Business Review (EBR) presentations is often a time-consuming and labour-intensive task. But what if we told you that it's...
26 Loka 202352min
Ryan Seams on Customer Success in a Product-Led-Growth Company
What does Customer Success look like in a company that uses a product-led growth strategy? So many people seem to think that you're either product-led or human-led. But the reality is that most busine...
26 Syys 202327min
