How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

When will customer service be run entirely by bots? Today, we're talking to Adrian McDermott, CTO at Zendesk, about how AI agents are transforming customer experience. We discuss why automation drives escalation instead of elimination, how Zendesk is moving from seat-based to outcome-based pricing with their resolution platform, and why the future of leadership requires being more like a slot machine than a vending machine. Thank you to Digital Ocean for sponsoring this episode. For simple cloud and powerful AI that’s built to scale, check out Digital Ocean here. All of this right here, right now, on the Modern CTO Podcast! To get learn more about Zendesk, check out their website here.

Episoder(866)

#73 Andy Sen - CTO of AppDirect

#73 Andy Sen - CTO of AppDirect

Today we are talking to Andy Sen, the CTO of AppDirect, and we discuss Being accountable to yourself, AppDirect’s platform for innovation and why individual ownership is one of the core values at their company. All of this right here, right now, on the Modern CTO Podcast

3 Okt 201847min

#72 Prashant Pandey - Head of Engineering at Asana

#72 Prashant Pandey - Head of Engineering at Asana

Today we are talking to Prashant, the Head of Engineering at Asana. And we discuss the importance of setting context as a leader, Structuring engineering teams to ensure speed with a high degree of quality, and how Asana’s all hands events help shape their company culture. All of this, right here, right now, on the Modern CTO Podcast.

27 Sep 201850min

#71 Peter Zornio - CTO of Emerson Automation Solutions

#71 Peter Zornio - CTO of Emerson Automation Solutions

Today we are talking to Peter Zornio, the CTO of Emerson Automation Solutions. And we discuss the connection between Information technology and Operational Technology, The future of Automation, and why software developers are not ditch diggers. All of this, right here, right now, on the Modern CTO Podcast

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#70 Leonid Movsesyan - VP of Engineering at Cadre

#70 Leonid Movsesyan - VP of Engineering at Cadre

Today we are talking to Leonid Movsesyan, the VP of Engineering at Cadre. And we discuss Data driven approaches to decision making, why speed is key when having tough conversations and how practicing great calendar habits can help you to avoid losing a work day. All of this, right here, right now, on the Modern CTO Podcast

19 Sep 201841min

#69 Art Hu - CIO of Lenovo

#69 Art Hu - CIO of Lenovo

Today we are talking to Art Hu the CIO of Lenovo and we discuss Lenovo’s transition from product centric to customer centric, creating an environment where your people are empowered, and redefining what hands on means as you progress into leadership All of this, right here, right now, on the Modern CTO Podcast.

14 Sep 201858min

#68 Bob Worrall - CIO of Juniper Networks

#68 Bob Worrall - CIO of Juniper Networks

Today we are talking to Bob Worrall, the CIO of Juniper Networks. And we discuss articulating the bare essentials to sell your vision, being energized by hard problems, and embracing the unknown to grow as a leader. All of this, right here, right now, on the Modern CTO Podcast.

5 Sep 201844min

#67 Pat Wilbur - CTO of Hologram.io

#67 Pat Wilbur - CTO of Hologram.io

Today we are talking to Pat Wilbur the cto of Hologram.io and we discuss the future of 5g what it means for the consumer market, the importance of bringing an in house designer as quickly as possible, and what steps are needed to address IoT security. All of this, right here, right now, on the Modern CTO podcast

5 Sep 201840min

#66 Andy Fang - CTO of DoorDash

#66 Andy Fang - CTO of DoorDash

Today we are talking to Andy Fang, the CTO of Door Dash and we discuss how they took a small startup at Stanford and grew it to a company valued at 1.4 billion dollars. Having an open mind to be aware of what you don’t know. And how to celebrate the victories while pushing for more. All of this, right here, right now, on the Modern CTO Podcast

29 Aug 201849min

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