How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

How AI Agents Are Redefining Customer Experience with Adrian McDermott, CTO at Zendesk

When will customer service be run entirely by bots? Today, we're talking to Adrian McDermott, CTO at Zendesk, about how AI agents are transforming customer experience. We discuss why automation drives escalation instead of elimination, how Zendesk is moving from seat-based to outcome-based pricing with their resolution platform, and why the future of leadership requires being more like a slot machine than a vending machine. Thank you to Digital Ocean for sponsoring this episode. For simple cloud and powerful AI that’s built to scale, check out Digital Ocean here. All of this right here, right now, on the Modern CTO Podcast! To get learn more about Zendesk, check out their website here.

Episoder(866)

#129 Bill Murphy - CTO at Blackstone

#129 Bill Murphy - CTO at Blackstone

Today we are talking to Bill Murphy, the CTO at Blackstone. And we discuss instigating positive change, pushing past your own hypothetical limits, and how having a journalistic mindset can help you ask better questions. All of this right here, right now, on the Modern CTO Podcast!

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#128 David DeWolf & Jessica Hall - CEO and VP of Product Strategy at 3Pillar Global

#128 David DeWolf & Jessica Hall - CEO and VP of Product Strategy at 3Pillar Global

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#127 Keith Davies - CTO at AGDATA

#127 Keith Davies - CTO at AGDATA

Today we are talking to Keith Davies, the CTO of AGDATA. And we discuss building company culture from the ground up, obsessing on the customer not on the competition, and solving problems that have a multiplier effect for your team. All of this, right here, right now, on the Modern CTO Podcast!

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#126 Mohak Shroff - VP of Engineering at Linkedin

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Today we are talking to Mohak Shroff, the VP of Engineering at Linkedin. And we discuss the biggest unspoken secret about developers, the evolution of the CIO role, and one single change you can make to achieve what you want in life. All of this, right here, right now, on the Modern CTO Podcast!

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#125 Rob Zuber - CTO at CircleCI

#125 Rob Zuber - CTO at CircleCI

Today we are talking to Rob Zuber, the CTO at CircleCI. And we discuss how to leverage peer groups as you experience different stages of growth, solving the challenges of a distributed organization, and how to amplify your culture by aligning praise with company values. All of this, right here, right now, on the Modern CTO Podcast!

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#124 Hans Buwalda - CTO at LogiGear

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Today we are talking to Hans, the CTO of LogiGear. And we discuss the benefits of testing and getting people excited for it, becoming a change agent to drive innovation, and listening to the market to provide value to the customer. All of this, right here, right now, on the Modern CTO Podcast!

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#123 Mads Mihailescu - CTO & Partner at Georgian Partners

#123 Mads Mihailescu - CTO & Partner at Georgian Partners

Today we are talking to Mads, the CTO at Georgian Partners. And we discuss ways to build trust with your customers and partners, what it means to focus on high leverage activities, and two key ways to supercharge the productivity of your team. All of this, right here, right now, on the Modern CTO Podcast!

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Unlocking Reddit's Secrets of Successful Hiring with Chris Slowe, the CTO at Reddit

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Today we are talking to Chris Slowe, the CTO at Reddit. And we discuss ways to ensure you always hire the right person, empowering your brightest minds to make decisions, and important tips for getting the most out of your one - on - ones All of this, right here, right now on the Modern CTO Podcast!

14 Aug 201950min

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