Ep010 - Alison Lambert - The Dog and Bone

Ep010 - Alison Lambert - The Dog and Bone

No, we're not analysing canine treats (maybe a thought for another pod) but looking at the significance of the good old telephone in independent practice. Who else better to provide some "tell it as it is" food for thought, backed up with latest data, than the founder of Onswitch - ALISON LAMBERT.

A Yorkshire farmer’s daughter, Alison qualified from Liverpool University in 1989. She worked in practice for several years before pursuing a career with Hills Pet Nutrition and MARS, discovering the customer experience passion that her award-winning company, Onswitch, is renowned for today. Established in 2001, the business promotes customer-centred practice so pets, horses and livestock receive better care; providing research, marketing, CPD and business consultancy with an effective, innovative, straight-talking and client-led approach.
Alison is published widely, regularly speaks at key international veterinary congresses and events, and was given the AVA’s Veterinary Business Thought Leader award in 2019 and the RCVS Impact award in 2021.

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Episoder(59)

Ep059 - Cats Protection Summer Reception

Ep059 - Cats Protection Summer Reception

In this special edition of FIVP Practice Matters, recorded at a landmark parliamentary reception at Westminster hosted by Cats Protection, Ian Wolstenholme is joined by JOHANNA BAXTER MP, Chair of the...

30 Jun 18min

Ep058 - BEVA - Imogen Burrows

Ep058 - BEVA - Imogen Burrows

In this episode of Practice Matters, we sit down with IMOGEN BURROWS, President of the British Equine Veterinary Association (BEVA), to explore the real landscape of equine veterinary practice today. ...

16 Jun 18min

Ep057 - National SQP Week 2026

Ep057 - National SQP Week 2026

They've been part of veterinary medicines legislation since 2005, yet the three letters SQP are still not as widely recognised as they perhaps should be. That's about to change. For the very first tim...

2 Jun 19min

Ep056 - Pet Blood Bank UK

Ep056 - Pet Blood Bank UK

When a critical patient arrives and every second counts, access to blood products can mean the difference between life and death. But what does it actually take to keep thoselifesaving supplies availa...

19 Mai 15min

Ep055 - Protect Yourself!

Ep055 - Protect Yourself!

With 61% of the veterinary profession now female, personal safety has never been more relevant — yet it remains one of the most overlooked conversations in the industry.  In this episode, Ian Wolstenh...

5 Mai 14min

Ep054 - Vetamorphosis

Ep054 - Vetamorphosis

Our veterinary profession is (fortunately) blessed in the modern age with lots of support for colleagues struggling with their mental health wellbeing.  Oftentimes, this care is drawn upon when proble...

21 Apr 15min

Ep053 - FIVP 10th Birthday!

Ep053 - FIVP 10th Birthday!

It’s our 10-year anniversary! To celebrate a decade of FIVP representing independent practices, Ian Wolstenholme and the FIVP team reflect on the organisation’s humble origins and look to the future f...

7 Apr 17min

Ep052 - RCVS MMI updates - Rapinder Newton and Elinor O'Connor

Ep052 - RCVS MMI updates - Rapinder Newton and Elinor O'Connor

On this edition of Practice Matters we hear about some of the latest practice support strategies around the RCVS Mind Matters Initiative.  The College Lead RAPINDERNEWTON tells us about the new Academ...

24 Mar 18min

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