EP 23: First-Party Data in Email & SMS: How Polls, Quizzes & Surveys Boost Engagement

Tired of guessing what your subscribers want? The key to better engagement isn’t more emails—it’s better data. In this episode, we’re breaking down how to collect and use first-party data through interactive content like polls, quizzes, and surveys to create hyper-personalized campaigns that actually convert.

You’ll learn how to leverage first-party data to personalize campaigns, improve deliverability, and build stronger relationships with your audience—without creeping them out. We’ll cover the best ways to implement polls, quizzes, and surveys to gather subscriber insights, how to segment your audience based on their responses, and share real-life examples of brands using these strategies to boost retention and revenue.

EP 23: First Party Data in Email & SMS: How Polls, Quizzes & Surveys Boost Engagement

Here's what we're diving into:

Why first-party data matters in 2025 (and beyond)

The impact of polls, quizzes, and surveys on engagement and deliverability

How to use first-party data for segmentation and automation

Real-world examples of brands successfully leveraging subscriber data

Best tools for collecting and integrating first-party data

Common pitfalls to avoid when gathering subscriber insights

Thank you our friends at Omnisend, Nacelle, and eCom Email Certified for sponsoring the podcast!

Omnisend is an all in one eCommerce email and SMS marketing automation platform that enables marketers to engage customers and drive sales through personalized experiences. https://www.omnisend.com/sendit/

Nacelle’s AI-powered personalization suite helps merchants create tailored marketing campaigns, smart product recommendations and dynamic landing pages that speak directly to its customers. https://bit.ly/nacelle-eem

eCom Email Certified is a hands-on, results-driven program with a step-by-step guide to mastering retention marketing and driving serious results. Access over 25 hours of learnings and become a certified email & SMS marketer. https://www.ecomemailcertified.com/

______

03:23 Understanding First Party Data

06:18 Collecting First Party Data: Polls, Quizzes, and Surveys

11:57 Tactical Application of First Party Data

17:58 Leveraging SMS for First Party Data Collection

22:05 Utilizing First Party Data: Segmentation, Dynamic Content and More

26:00 Tactical Examples for Different Industries

31:10 Tools and Technology for Data Collection

33:09 Common Pitfalls in Data Collection

35:53 Conclusion and Next Episode Preview

______

Enjoying the pod? Subscribe to The eCom Email Marketer Newsletter for your weekly dose of retention strategy, actionable insights, & exclusive industry news! http://ecomemailmarketer.com/

______

Follow Jimmy & Chase on social!

Follow Jimmy Kim at:

https://x.com/yojimmykim

https://www.linkedin.com/in/yojimmykim/

https://www.instagram.com/yojimmykim/

https://www.tiktok.com/@yojimmykim

Follow Chase Dimond at:

https://x.com/ecomchasedimond

https://www.linkedin.com/in/chasedimond/

https://www.instagram.com/chasehunterdimond/

https://www.tiktok.com/@chasehunterdimond

Contact us at hellosenditpodcast@gmail.com for sponsorships, appearance requests, interviews, or general information!