The race to rewire operations: How the story unfolded in 2025

The race to rewire operations: How the story unfolded in 2025

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run.

In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johnson reflect on the defining shifts of the year, from deploying agentic AI and redesigning end-to-end processes to scaling digital twins, robotics, and data-driven sustainability. Against a backdrop of geopolitical volatility and supply chain disruption, leaders redefined what operational excellence really means.

Join us to revisit standout conversations from across operations to explore how organizations unlocked productivity, accelerated innovation, and built more resilient, intelligence-enabled operations.

McKinsey Talks Operations offers much more on the forces shaping the future of the function. Visit McKinsey Talks Operations to explore events and insights from McKinsey’s Operations Practice and join our community. Connect with us on LinkedIn.

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Episoder(56)

Powering supply chain with agentic AI

Powering supply chain with agentic AI

Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully ...

24 Jun 21min

Rewiring Europe: Turning pressure into performance

Rewiring Europe: Turning pressure into performance

Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations lead...

9 Apr 23min

Winning the Race to Rewire in 2026: Capturing operational advantage

Winning the Race to Rewire in 2026: Capturing operational advantage

The pace of innovation is reshaping industries at an unprecedented speed, but technology alone is not a source of advantage. To compete in a rapidly evolving global landscape, organizations must move ...

5 Mar 21min

The paradigm shift: how agentic AI is redefining banking operations

The paradigm shift: how agentic AI is redefining banking operations

Agentic AI is reshaping banking operations, enabling systems to act, decide, and learn at scale. Leading banks are redesigning their operating models to unlock new sources of value, improve resilience...

23 Jan 22min

COO Excellence: the next generation of leadership

COO Excellence: the next generation of leadership

Across industries, organizations are asking more of their COOs: to drive efficiency, unlock growth, build resilience, lead cross-functional change, and help shape the business agenda. But what does it...

16 Jan 17min

Beyond the bot: building empathetic customer experiences with agentic AI

Beyond the bot: building empathetic customer experiences with agentic AI

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer ser...

17 Des 202524min

Unlocking hidden value with process intelligence in healthcare and beyond

Unlocking hidden value with process intelligence in healthcare and beyond

Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how ...

6 Nov 202528min

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