Episode 041 - Preparing for the Workforce Ahead
In this episode of Behind the Frontline, Nic Dampier is joined by David Robb and Mike Lee to unpack key insights from their recent webinar, The Workforce Ahead, and what employers need to understand a...
8 Apr 30min
Episode 040 - Why Most Leaders Get This Wrong
In this episode of Behind the Frontline, Nic Dampier sits down with Ryan Williams, Leadership & Team Development Manager at Frontline Training Solutions, to unpack one of the most critical leadership ...
25 Mar 1h 12min
Episode 039 - Why Team Dynamics Determine Retention.
In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...
28 Feb 1h
Episode 038 - Coaching That Works: Using Curiosity to Unlock Accountability
In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack wha...
29 Jan 40min
Episode 036 - Pretty Good Isn’t Good Enough: Raising the Bar on Customer Experience
In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what ...
19 Nov 202542min
Episode 035 - Spotting Behavioral Red Flags in the Workplace
In this episode of Behind the Frontline, Nic Dampier sits down with Jason Russell, Founder and President of SEC Protects and former U.S. Secret Service Agent, and Pete Gerkin, Senior Lead Consultant a...
28 Okt 202543min
Episode 034 - Myth or Fact - What makes a good leader?
Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions. In this episode...
22 Sep 202550min
