46. “We lost 11  million in one month!”: What Hays Travel did to go from crisis to smashing £3 Billion | Dame Irene Hays

46. “We lost 11 million in one month!”: What Hays Travel did to go from crisis to smashing £3 Billion | Dame Irene Hays

Dame Irene Hays built Hays Travel with her husband John, growing it from a small counter at the back of a babywear shop into the UK’s largest independent travel agency with 512 branches nationwide. Along the way, she navigated major industry shifts, acquired the legendary Thomas Cook brand, founded the Hays Travel Foundation, and built a leading apprenticeship programme that now employs hundreds of apprentices. But this isn't come without massive hurdles, heartbreak and sheer determination to turn crisis into a success.

In this week’s episode of All About Business, Irene shares the leadership principles and bold decisions behind her success. She reveals how she scaled without outside investors, why she risked everything to save thousands of jobs at Thomas Cook, and how she rebuilt stronger than ever after COVID-19 brought global travel to a standstill.

Irene also explores the “soft infrastructure” behind Hays Travel’s five star customer experience and why apprenticeships and investing in young talent are central to her long term vision.

Check out Hays Travel’s website

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This podcast was co-produced by Reed Global and Flamingo Media. If you’d like to create a chart-topping podcast to elevate your brand, visit Flamingo-media.co.uk

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Episoder(90)

85. "We were £1.5M in debt": The turnaround strategy that could save your business | Zoe Paskin

85. "We were £1.5M in debt": The turnaround strategy that could save your business | Zoe Paskin

Financial crises can hit any business- especially in today's economy. Selling might feel like the only option. But is it?What should founders do when things look bleak? How do you rebuild momentum, an...

29 Jun 51min

84. How to grow your business without losing control | David Palmer

84. How to grow your business without losing control | David Palmer

Scaling a business seems like the obvious goal. But what if growth without the right strategy leads to losing control?In this episode of All About Business, James speaks with David Palmer, founder of ...

22 Jun 59min

83. Are you selling too early? The succession model most founders have never heard of  | Victoria Stapleton

83. Are you selling too early? The succession model most founders have never heard of | Victoria Stapleton

Thirty years of building a business without a board, without investors, and without ever wanting to sell, and it just keeps growing, there’s something to learn from that.In this episode of All About B...

15 Jun 58min

82. Start now. The sign your business idea is ready to build | Sahar Hashemi OBE

82. Start now. The sign your business idea is ready to build | Sahar Hashemi OBE

Most people think successful entrepreneurs spot brilliant ideas.Sahar Hashemi believes the opposite.In this episode of All About Business, James speaks with Sahar Hashemi, entrepreneur, author, and fo...

8 Jun 56min

81. How Gousto is taking on the ultra-processed food industry | Timo Boldt

81. How Gousto is taking on the ultra-processed food industry | Timo Boldt

60% of the UK diet is ultra-processed. And the food industry is manufacturing your addiction. So why is this public health crisis continuing in plain sight, and what it would actually take to change i...

1 Jun 53min

80. How a £5,000 workshop became a global luxury brand | Tom Faulkner

80. How a £5,000 workshop became a global luxury brand | Tom Faulkner

What does it take to build a luxury brand by accident and keep it thriving for 30 years without ever taking outside investment?In this episode of All About Business, James speaks with Tom Faulkner, aw...

25 Mai 1h 8min

79. What businesses should learn from museums about innovation | Elizabeth McKay

79. What businesses should learn from museums about innovation | Elizabeth McKay

How can a major museum be run with the same entrepreneurial mindset as a high-growth business?In today's episode, James Reed speaks with Elizabeth McKay, Director and CEO of the London Transport Museu...

18 Mai 58min

78. The crisis facing UK retail and food businesses | Sarah Bradbury

78. The crisis facing UK retail and food businesses | Sarah Bradbury

Why are millions of jobs going unfilled in one of the UK’s biggest industries, while so many young people are struggling to find work?In this episode of all about business, James Reed speaks with Sara...

11 Mai 48min

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