Innovate For Impact by Tania Gomez Consulting19 Mar 2025

Innovate for Impact - nTrustus

In this episode of Innovate for Impact,, Tania Gomez sits down with Ross Paull, founder of nTrustus, to explore how digital complaint solutions are transforming compliance for NDIS providers. With a grant from the NDIS Quality & Safeguards Commission, nTrustus has developed a digital tool to help providers and participants handle complaints efficiently.

Key Topics Covered:

✔️ How nTrustus digitises complaint management for NDIS providers

✔️ Why manual complaints tracking is inefficient & outdated

✔️ How AI-powered tools improve complaint resolution

✔️ Why NDIS participants hesitate to make complaints & how to fix it

✔️ How tech can streamline compliance & incident reporting

Episode Highlights:

00:00 – Introduction: Meet Ross Paull, founder of nTrustus

02:05 – How a financial services compliance tool led to nTrustus

04:30 – The challenges of manual complaints processes for NDIS providers

07:10 – How nTrustus simplifies complaints & enhances provider response

09:45 – The importance of capturing feedback for service improvement

12:20 – Why participants hesitate to complain & how tech empowers them

14:40 – How AI automates workflows & detects reportable incidents

17:30 – How providers can use complaint data for business growth

19:10 – The future of compliance tech & NDIS registration changes

Follow Tania Gomez Consulting on

Facebook: https://www.facebook.com/taniagomezconsulting/

Instagram: https://www.instagram.com/taniagomezconsulting/

LinkedIn: https://au.linkedin.com/company/tania-gomez-consulting

Or you can also visit our website: http://www.taniagomez.com.au/

👉 Enjoying Innovate for Impact? Don’t forget to subscribe, leave a review, and share this episode with your network!

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(17)

Making a change from within I River Night - Developing Australian Communities

In this powerful episode of Innovate for Impact, host Tania Gomez sits down with River Knight, founder of Developing Australian Communities and a disability advocate, to discuss how to reshape the dis...

27 Jan 20251h 3min

Using Gaming to take you to where you want to be | Daniel Barber - Socializer Gaming (Episode 15)

Introduction: Welcome to Innovate for Impact, an informative mini-series brought to you by Tania Gomez Consulting. In this series, we explore the remarkable innovations shaping the landscape of the ND...

13 Nov 202448min

Revolutionising Disability Support | Dr. Gunther Paul - Aussie Ergonomics (Episode 14)

In this episode, Tania sits down with Dr. Paul from Aussie Ergonomics, a leading expert in ergonomics and rehabilitation engineering. With over 30 years of experience in both industry and academia, Dr...

12 Nov 202431min

Gamified Therapy Innovations | Justin Keenan - Lusio Rehab

In this episode of Innovate for Impact, Tania Gomez sits down with Justin Keenan, co-founder and CEO of Lusio Rehab, to discuss the transformative power of gamification in physical therapy. Lusio Reha...

18 Jun 202447min

Connecting Communities | Phuong Barraclough - Connect My Community

Join us for an insightful episode of Innovate for Impact, where Phuong, founder of Connect My Community, shares her journey of empowering NDIS providers through compliance, operations, and systems sup...

17 Apr 202423min

Global impact | Yasser Zaki - TLC

In this episode of Innovate for Impact, join Yasser Zaki as he explores transformative innovations reshaping the NDIS sector. Discover how these exciting developments are not only making waves locally...

17 Apr 202436min

Leading with Heart | Kristi Eastman - Live Your Best Life

Join us in this enlightening episode of "Innovate for Impact," presented by Tania Gomez Consulting, where we delve into the transformative innovations shaping the NDIS landscape for a more inclusive f...

16 Apr 202440min