From Captive to Competitive: Redefining Global Business Services
In this episode of SSO Next, host Heather King speaks with Turan Sahin, CEO of Allianz Services, about his journey building one of the world's leading Global Business Services (GBS) organizations from...
25 Mar 32min
The AI-Driven C-Suite
In this episode of SSO Next, hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today's most pressing leadership topics: AI in the enterprise. This episod...
15 Des 202521min
The Great AI Debate: Point vs. Platform, Buy vs. Build
AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it...
10 Nov 202544min
Why Friction Data May Be Blocking Your AI Transformation
2025 is an era of transformation for Global Business Services. Whether it's operating model transformation, process transformation, or digital transformation, expectations are high. We expect these in...
24 Jun 202531min
Exploring GBS Careers: Part Three
This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhib...
14 Mai 202524min
Exploring GBS Careers: Part Two
This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhib...
29 Apr 202519min
Taking Your Organization from Cost to Profit Center in 2025
The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, ...
4 Feb 202516min
