SH18: What are we pretending not to know?

SH18: What are we pretending not to know?

In this episode, we explore the journey of Nic Emery, a graduate of the Human Factors in Diving course, as she shares her experiences in cultivating psychological safety within her dive center, The Fifth Point. Nic emphasizes that this endeavor is a continuous process, requiring self-reflection, time, and commitment. She narrates how her team began quietly building a culture of psychological safety since 2021, influenced by the principles of Human Factors in Diving. Nic highlights the importance of open communication, vulnerability, and feedback in fostering psychological safety, both within her team and among divers. She shares a pivotal moment when they decided not to dive due to challenging conditions and how it led to a realization about the authority gradient and the need for psychological safety among customers. Nic's story showcases the gradual integration of these concepts into their dive center's culture and the steps they are taking to make it a part of their customer experience. The episode provides insights into creating an environment where individuals feel empowered to speak up and contribute to safety.

Original blog:

https://www.thehumandiver.com/blog/what-are-we-pretending-not-to-know

Links:

The Fifth Point diving:

https://fifthpointdiving.com/

https://thehonestdiver.com/

Nic’s blog about why dive pro’s should talk about bad dives

https://fifthpointdiving.com/the-dive-pro-hub/why-dive-pros-should-talk-about-bad-dives/

Display design

https://drive.google.com/drive/folders/1a84tbFQcJe4RTbzxb20MWUMwJLX45gLZ?usp=sharing

More blogs about psychological safety

https://www.thehumandiver.com/blog?tag=psychological+safety

Building a team series

https://www.thehumandiver.com/blog/team-building-psych-safety-1

https://www.thehumandiver.com/blog/team-building-psych-safety-2

https://www.thehumandiver.com/blog/team-building-psych-safety-3

https://www.thehumandiver.com/blog/team-building-psych-safety-4

Tags:

-English Leadership Nic Emery Psychological Safety Teamwork

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Episoder(294)

SH294: Clickbait, trolls and comments. How dive incident posts can teach us — if we let them

SH294: Clickbait, trolls and comments. How dive incident posts can teach us — if we let them

Discussions about diving incidents on social media often follow a predictable pattern: a short, simplified post describes what happened, and comments quickly focus on blaming the individual involved, ...

8 Jul 13min

SH293: Why does nothing change? Why do the same failures keep happening?

SH293: Why does nothing change? Why do the same failures keep happening?

Over the past decade, diving fatalities have remained stubbornly consistent despite better equipment, more training, and growing participation, suggesting the problem isn’t just technical or individua...

4 Jul 22min

SH292: Learning or Blaming: The Choice the Diving Industry Needs to Make. Part 3 of 3.

SH292: Learning or Blaming: The Choice the Diving Industry Needs to Make. Part 3 of 3.

This final blog explores what the research means and how the diving community can realistically improve learning and safety. It argues that the problem is not broken individuals but a system that quie...

1 Jul 14min

SH291: What the Data Told Us: Fear, Trust, and the Stories That Never Get Told. Part 2 of 3.

SH291: What the Data Told Us: Fear, Trust, and the Stories That Never Get Told. Part 2 of 3.

This blog explains how a mixed-methods study explored why divers struggle to share honest, learning-focused stories about incidents. Using a large international survey, focus groups, and expert interv...

27 Jun 13min

SH290: What Happens Underwater, Stays Underwater — And That's a Problem. Part 1 of 3

SH290: What Happens Underwater, Stays Underwater — And That's a Problem. Part 1 of 3

This episode introduces the problem behind learning in diving safety, using the 2020 death of Linnea Mills to highlight how incidents are often caused by deeper system issues, not just individual mist...

24 Jun 12min

SH289: Chac Mool - Diving Deeper into a Triple Fatality with Human Factors

SH289: Chac Mool - Diving Deeper into a Triple Fatality with Human Factors

This episode examines a 2012 triple fatality at Cenote Chac Mool in Mexico using a Human Factors approach, showing how accidents are rarely caused by a single mistake but by a combination of small, in...

20 Jun 24min

SH288: The 'Obvious Thing' Nobody Noticed

SH288: The 'Obvious Thing' Nobody Noticed

This episode explores the fatal case of 18-year-old Linnea Mills to show how visible hazards can go unnoticed when an instructor lacks the mental capacity to recognise them. Linnea was overweighted, u...

17 Jun 15min

SH287: When the Picture Goes Dark

SH287: When the Picture Goes Dark

This episode explores why divers don’t truly “lose” situation awareness, but instead run out of the mental capacity needed to maintain it. Through the story of James on a challenging wreck dive, it sh...

13 Jun 16min

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