Episode 830 - Culture of Competence
Episode 830, Culture of Competence, explains how leaders create teams where employees know their jobs, maintain their skills, take responsibility for learning, and perform to a clear standard. Learn h...
18 Sep 12min
Episode 829 - Fixing Broken Processes
Fixing Broken Processes explains how leaders can identify failed workflows, restore forgotten policies and procedures, and rebuild operational consistency. Learn how to separate a bad process from poo...
17 Sep 9min
Episode 828 - Managing Competing Agendas
Managing competing agendas is a critical leadership skill when departments, employees and executives are fighting for the same limited resources. Episode 828 explains how leaders can evaluate competin...
16 Sep 11min
Episode 827 - Navigating Internal Politics
Navigating Internal Politics explores how leaders can recognize informal influence, handle workplace politics, avoid gossip and alliances, and protect their professional credibility. Learn how to navi...
15 Sep 12min
Episode 826 - Excellence is Earned
Excellence in leadership is earned through consistent standards, accountability, discipline, and everyday actions. Episode 826 explains how leaders can prevent declining standards and build a workplac...
14 Sep 11min
Episode 825 - Training as Culture
Episode 825 explores how leaders can turn employee training into an everyday part of workplace culture. Learn how consistent teaching, coaching, repetition, and lessons from Chick-fil-A and The Ritz-C...
13 Sep 11min
Episode 824 - Risk Management Reality
Risk Management Reality explains how leaders can identify organizational risk, evaluate probability and impact, build redundancy, and prevent known vulnerabilities from becoming expensive crises. Epis...
12 Sep 12min
Episode 823 - When Memory Becomes History
On the 25th anniversary of September 11, Paul Falavolito reflects on his experience responding to Shanksville, Pennsylvania, after the crash of Flight 93 and what remains with him a quarter-century la...
11 Sep 10min
