Keep Your Zoom Door Open from Afar with Heather Direnzo | S2E011

Heather Direnzo and Debra Dinnocenzo discuss the challenges and creative solutions of leading a fully remote team as a remote leader. Heather shares her experience as a senior leader of teams that operate several states away from her. She offers insights regarding the importance of establishing connections, building relationships, and strongly conveying her openness and availability through various tech tools. This ensures that Heather’s team members know how to reach out to her and, more importantly, how much she values their input so she can address their concerns in a timely and proactive manner. As a practicing remote leader of distance teams, Heather offers important and useful guidance for remote leaders.

About the Guest:

Heather Direnzo has worked in financial services for the past 14 years in branch and sales management, business development, and call center operations. She currently works for Affinity Federal Credit Union, the largest credit union in New Jersey, as the VP of Contact Center Operations. Heather leads a large team comprised of service, sales, and operations employees. Her focus on relationship-building, employee engagement, leveraging technology, and data-based decision making has led to positive, impactful results in both the department and company at large.

Heather graduated from Purdue University with a BS in Business Administration degree and currently lives in the Chicago, IL area with her husband and 3 children. She enjoys reading, music, finding new hiking trails (when it is warm enough 😉), trying new restaurants, and spending time with her family and friends.

Connect with Heather at: https://www.linkedin.com/in/heather-d-8a467177/

About the Host:

Since publishing her first book on telecommuting in 1999, Debra has been a pioneer in the shift to virtual work and remote leadership. Few practitioners in the field have the depth of knowledge and hands-on experience that distinguishes Debra in the hybrid workplace and remote leadership space. As a nationally recognized expert in remote workplace and distance leadership, Debra has spoken widely on related topics, and developed and taught "Leadership in the Virtual Workplace," an online graduate-level course.

Debra A. Dinnocenzo is president and founder of VirtualWorks!, a consulting, coaching, and training firm that specializes in virtual work issues. Debra is a dynamic keynote speaker, innovative educator, impactful coach, seasoned executive, and successful author.

Debra is the co-author of the recently released book, REMOTE LEADERSHIP – Successfully Leading Work-from-Anywhere and Hybrid Teams, as well as several other books on remote and virtual teams.

https://www.linkedin.com/in/debradinnocenzo/

https://dinnocenzospeaks.com/

https://virtualworkswell.com/

Schedule a call with Debra HERE

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