Member Already Cancelled? This is what you need to do.

Member Already Cancelled? This is what you need to do.

What do you do when a member cancels their subscription? Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay? Team, we’re coming into a new season and we all know what that means - cancellations begin to rise as motivation dips. But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do - you’ll be able to replace them instantly. And it ALL happens in the Exit Interview. You’ll hear: THE Exit Interview script (spoiler: it’s a gamechanger) The most powerful question you can ask that 9 times out of 10 will save the cancellation The secret offer that will bring them back in 3 months and cost you NOTHING! The real reason why people aren’t ever going to re-sign with your gym… … and a whole lot more Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here. WANT MORE: To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza

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Episoder(185)

How Finder’s Co-Founder Delegated His Way to a $650M Company

How Finder’s Co-Founder Delegated His Way to a $650M Company

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The A-Player Hiring Method (For Every Studio)

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Maree Wanted To Sell. 6 Months Later, Her 7-Figure Studio Runs Without Her

Maree Wanted To Sell. 6 Months Later, Her 7-Figure Studio Runs Without Her

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Why Some Fitness Studios Grow 14x Faster Than the Industry

Why Some Fitness Studios Grow 14x Faster Than the Industry

👉🏼 Everyone's telling you the market's flat, and your numbers are starting to agree with them. If your studio isn't growing anywhere near 20 percent (our Academy average) and you can't work out why,...

13 Okt 35min

Apple & Puma Brand Strategist: Build a Brand People Obsess Over (On a Studio Budget)

Apple & Puma Brand Strategist: Build a Brand People Obsess Over (On a Studio Budget)

👉🏼Can't explain why someone should pick your studio over the one next door? Start with Britt's five-question brand framework: Grab Britt's Framework 👉🏼Or skip straight to a Strategy Call and we'...

6 Okt 51min

3 Steps to Building a Team That Cares as Much as You Do

3 Steps to Building a Team That Cares as Much as You Do

👉🏼Build your own Vision book with the exact tool we use. Grab it here: Vision Book Template 👉🏼Or skip straight to a Strategy Call and we’ll help you map it out. Book a Strategy Call Everyone t...

29 Sep 43min

The First 3 Days Decide Whether They Become a Member

The First 3 Days Decide Whether They Become a Member

There are 5 parts to a conversation that turn a trial into a member. Grab your 5 Part Conversation Framework here: The Convertible Conversation And if your trial-to-member conversion rate is curre...

22 Sep 19min

Double Your Profit Without Selling a Single Extra Membership

Double Your Profit Without Selling a Single Extra Membership

If you're already busting your ass on retention and you're still getting blindsided every time someone cancels, grab the churn checklist workbook we mention in this episode and work through it against...

15 Sep 35min

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