383 - When the Side Hustle Spills into the Clinic

383 - When the Side Hustle Spills into the Clinic

What happens when a team member’s side hustle starts spilling into your clinic? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real scenario where a technician’s pet-sitting business blurs professional boundaries, leaving leaders stuck between being supportive and protecting the practice. You’ll learn how to respond without overreacting, how to set clear expectations when no policy exists, and how to create boundaries that protect your team, your clients, and your clinic moving forward.

Do you have something that you would love to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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Episoder(429)

417 - How Much Financial Transparency Do Support Staff Need?

417 - How Much Financial Transparency Do Support Staff Need?

Maria Pirita welcomes Ron Sosa to discuss a mailbag question from an associate DVM asking how much financial transparency a clinic should share with staff and non-owner veterinarians so the team can s...

2 Sep 39min

416 - Planning to Exit on Your Own Terms

416 - Planning to Exit on Your Own Terms

Dr. Andy Roark hosts Dan Blumenthal, CEO and co-founder of Blue River Pet Care, to discuss winding down veterinary careers through succession planning, legacy, and creating flexibility for practice ow...

31 Aug 38min

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

415 - Modernizing a Practice Without Making Everyone Feel Obsolete

A practice manager just acquired a second location with a loyal team and 26-year-old medicine. Dr. Andy Roark and Maria Pirita, CVPM, dig into how to modernize the care without making anyone feel outd...

26 Aug 51min

414 - Staff Are Leaving and Ownership Already Knows Why

414 - Staff Are Leaving and Ownership Already Knows Why

Their practice manager plays favorites and talks down to the team, and ownership already knows. So why hasn't anything changed? Maria Pirita, CVPM, and Ron Sosa, CVPM, break down what to do when you'r...

19 Aug 43min

413 - Hired for Financial Impact, Denied Financial Access

413 - Hired for Financial Impact, Denied Financial Access

Dr. Andy Roark joins host Maria Pirita to respond to a mailbag from a practice manager who is denied access to financials like P&Ls, payroll, and bill paying, yet is evaluated and compensated based on...

12 Aug 45min

412 - Tech Team Lead Pulled In All Directions

412 - Tech Team Lead Pulled In All Directions

Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting chang...

5 Aug 39min

411 - How Do I Ask For a Raise in This Economy?

411 - How Do I Ask For a Raise in This Economy?

Asking for a Raise in a Tough Economy, How Practice Managers Can Advocate Without Burning BridgesHost Maria Pirita and Dr. Andy Roark discuss a mailbag from a practice manager who has not received a r...

29 Jul 49min

410 - When Everything Lands on the Medical Director's Desk

410 - When Everything Lands on the Medical Director's Desk

Today Maria Pirita sits down with Dr. Jon Younker, a small-animal GP turned practice owner and VetLaunch consultant, about a medical director whose desk has become the default for decisions ranging fr...

22 Jul 36min

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