CRM: Love Thy Customer NOT Software!

CRM: Love Thy Customer NOT Software!

Till date, there are a very few adopters who have success stories to tell. Either the CRM deployments have been total fiascos OR have failed to deliver significant incremental value as expected. The whole idea is to get closer to the customer using CRM technology. Are we missing something here?

Guest 1: Ellen Pearlman, Vice President and Editor-in-Chief, CIO Insight

Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-pearlman/

Guest 2: Michael Schreiber, Exec. Vice President Enterprise Services, United Way of America

Guest Bio: https://www.ciotalknetwork.com/contributor/michael-schreiber/

More on this Episode: https://www.ciotalknetwork.com/crm-love-thy-customer-not-software/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

Visit CIO Talk Network Website: https://www.ciotalknetwork.com/

Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/

Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

Episoder(842)

Cloud security, cost, and culture: Technologies Concern

Cloud security, cost, and culture: Technologies Concern

Cloud computing offers many benefits, including scalability, flexibility, and cost-effectiveness. Still, many enterprises face significant challenges when trying to adopt cloud technologies. The top r...

9 Mai 202339min

Leading Through Crisis: Builds Resilience, Driving Innovation

Leading Through Crisis: Builds Resilience, Driving Innovation

As we face unprecedented crises, including war, political instability, recession, and pandemics, the demands on leaders have never been greater. The challenges of navigating uncertainty, driving innov...

31 Mar 202342min

The X5 group Cybersecurity Transformation: A Case Study

The X5 group Cybersecurity Transformation: A Case Study

X5 Group (X5) develops and operates retail food stores. The company operates through various retail formats, including proximity stores, supermarkets, online retail channels, and convenience stores. H...

29 Mar 202345min

Breaking Down Barriers to DEI

Breaking Down Barriers to DEI

While many organizations recognize the importance of diversity, equity, and inclusion (DEI), challenges, including resistance to change, a lack of leadership commitment, unconscious bias, and difficul...

16 Mar 202337min

Prudential: Navigating 150 Years of Change with Data & Innovation

Prudential: Navigating 150 Years of Change with Data & Innovation

Can a financial services company maintain its mission of providing financial security to customers for 150 years in a rapidly changing world? Prudential is taking on this challenge by utilizing data a...

2 Mar 202326min

The 2023 CIO Agenda

The 2023 CIO Agenda

From meeting CEO expectations, accelerating value creation, maximizing customer impact, ensuring maximum returns on digital investments, and supporting sustainability, in 2023, how do CIOs plan to lev...

9 Feb 202350min

Becoming a Business-first CDO

Becoming a Business-first CDO

Business-first Chief Data Officers (CDOs) must understand business goals, processes, and challenges and develop a data strategy aligned with the overall business strategy. In addition, they must build...

26 Jan 202358min

Facilitating Seamless Patient Experiences and Joy in Healthcare Practice: A Case Study

Facilitating Seamless Patient Experiences and Joy in Healthcare Practice: A Case Study

The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for p...

26 Jan 202351min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
finansredaksjonen
pengepodden-2
utbytte
pengesnakk
tid-er-penger-en-podcast-med-peter-warren
livet-pa-veien-med-jan-erik-larssen
stormkast-med-valebrokk-stordalen
rss-sunn-okonomi
morgenkaffen-med-finansavisen
lederpodden
okonomiamatorene
rss-markedspuls-2
rss-fa-makro
rss-heftye-moter-flinke-folk