How to Build a Voice of the Customer Playbook?
Organizations collect a multitude of customer feedback—CSAT surveys, social reviews, insurance claims, voice-to-text conversions of customer orders, customer emails, to name a few. Understanding and a...
23 Nov 202017min
Leading in the Next Normal
Due to the disruption and uncertainty caused by the pandemic, we don't know what's ahead of us, and we may never go back to what we were doing. So, what's the future of business? What will be the next...
17 Nov 202048min
Delivering on the 2021 CISO Agenda
For the upcoming year 2021, how are the CISOs enabling a business-driven cyber strategy, gearing up to take on the broader role, and planning budgets that directly tie to business growth and improved ...
3 Nov 202055min
Steps to Trustworthy AI
What makes an AI system fair, safe, open, and useful for an average user? How are policymakers, organizations, and academia teaming up to ensure transparency into the data we use, the learning models ...
22 Okt 202053min
Transforming Security Operating Model
Your digital assets and networks are growing, and so are the related threats. Executive leadership now views cybersecurity as a strategic business issue. The reputational, regulatory, and financial ri...
8 Okt 202046min
Fixing problems before they happen
Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ...
1 Okt 202051min
How to Unstructure Your Organization for the Future?
Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ...
24 Sep 202051min
From Traditional IT Ops to Automated AI Ops
IT operations leaders are under pressure to deliver speed, scalability, and resilience—often in complex hybrid environments. Modern application delivery models demand rapid provisioning and continuous...
23 Sep 202020min
