Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(212)

Behind the Ticket – What to Do When Both Tools Are Right, E01

Behind the Ticket – What to Do When Both Tools Are Right, E01

A routine support ticket reveals a deeper truth about patch management. Your patching tool says "done," but your vulnerability scanner disagrees – so who's right? In this episode, Automox SVP of Custo...

18 Mar 7min

Patch [FIX] Tuesday – March 2026 [SMB Is Back and ASLR Gets Shuffled], E29

Patch [FIX] Tuesday – March 2026 [SMB Is Back and ASLR Gets Shuffled], E29

March 2026's Patch Tuesday brings no active exploitations, but don't let that fool you. This month, Ryan Braunstein and Henry Smith break down why medium-severity vulnerabilities deserve your full att...

10 Mar 21min

Automate IT – The Server Tango: Step In... and Now MySQL's Down, E14

Automate IT – The Server Tango: Step In... and Now MySQL's Down, E14

In this episode, Jeremy Maldonado shares his experiences and insights on server management, highlighting the importance of learning from mistakes, the power of automation, and finding balance between ...

3 Mar 12min

Automate IT – The Myth of the All-Knowing IT Pro, E22

Automate IT – The Myth of the All-Knowing IT Pro, E22

The all-knowing IT pro is a myth. In this episode, Automox Senior Solutions Consultant Jeremy Maldonado breaks down why curiosity and asking for help are the real foundations of a successful IT career...

26 Feb 11min

Product Talk – Bridging the CVE Gap with VulnCheck, E24

Product Talk – Bridging the CVE Gap with VulnCheck, E24

NIST is falling behind on vulnerability scoring — and the gap is growing. In this episode, Peter and Steph break down what that means for IT and security teams relying on CVE data to prioritize patchi...

24 Feb 17min

Secure IT – Why There Are No 'Nos' in IT with Rich Casselberry, E15

Secure IT – Why There Are No 'Nos' in IT with Rich Casselberry, E15

In this episode of Automox's Secure IT podcast, host Jason Kikta welcomes back Rich Casselberry, VP of IT security at AT&I, to discuss key insights from the CISO Blueprint. The conversation emphasizes...

17 Feb 9min

Patch [FIX] Tuesday – February 2026 [Chaos Engineering], E28

Patch [FIX] Tuesday – February 2026 [Chaos Engineering], E28

February's Patch Tuesday includes two actively exploited vulnerabilities you need to patch now. Ryan Braunstein breaks down a denial of service flaw in Windows Remote Access Connection Manager that ca...

10 Feb 10min

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

Automate IT – Beyond the Spreadsheets: Asset Intelligence & Risk Scoring, E16

In this episode of Automate IT, Jeremy Maldonado dives into the world of data-driven endpoint management, breaking down what it means to go “beyond the spreadsheets.” He explores how visibility, intel...

5 Feb 9min

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