Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(205)

CISO IT –  Dmitri Alperovitch’s Vision for Cyber Defense, E07

CISO IT – Dmitri Alperovitch’s Vision for Cyber Defense, E07

In this episode, host Jason Kikta talks with Dmitri Alperovitch – CrowdStrike co-founder and chairman of the Automox board – about how speed and precision define modern cyber defense. Alperovitch expl...

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Product Talk – Secure by Default: Inside Automox’s Approach to Product Security, E21

Product Talk – Secure by Default: Inside Automox’s Approach to Product Security, E21

In this episode of Product Talk, host Peter Pflaster sits down with Automox Staff Security Engineer Henry Smith to discuss what it really means to be secure by default. Together, they explore how Auto...

21 Okt 202532min

Executive IT – Expert CFO Advice on Bridging IT and Business Strategy, E01

Executive IT – Expert CFO Advice on Bridging IT and Business Strategy, E01

CFOs Ziad Fanous (Automox) and David Mehok (formerly CFO of Q2) join host Evan Kiely to break down how IT transformation drives real business value—not just cost savings. They share candid lessons fro...

16 Okt 202524min

Patch [FIX] Tuesday – October 2025 [Game Engine Gremlins, Windows Hello Attacks, and Exchange Exploits], E24

Patch [FIX] Tuesday – October 2025 [Game Engine Gremlins, Windows Hello Attacks, and Exchange Exploits], E24

Happy Patch Tuesday! In this October episode, security specialists Ryan Braunstein and Mat Lee break down some of the month’s most critical vulnerabilities — and why this batch of CVEs might just be t...

14 Okt 202518min

Automate It – Social Engineering & the Human Risk Factor, E19

Automate It – Social Engineering & the Human Risk Factor, E19

Jeremy Maldonado breaks down cybersecurity fundamentals from a real-world IT operations perspective. From phishing and social engineering to patching best practices and zero trust, Jeremy shares pract...

9 Okt 202514min

Hands-On IT – CVE 101: Demystifying the Three-Letter Acronym, E22

Hands-On IT – CVE 101: Demystifying the Three-Letter Acronym, E22

What is a CVE – and why does it matter to your patching process? Landon Miles breaks down CVEs, CVSS scores, and CNAs – covering how they work together, what to prioritize, and how to respond. Learn h...

7 Okt 20258min

CISO IT – Back to Basics: Three Essentials for Secure IT Operations, E20

CISO IT – Back to Basics: Three Essentials for Secure IT Operations, E20

In this episode, Automox CISO Jason Kikta strips away the noise and focuses on the three core pillars of secure IT operations: asset inventory, patch management, and identity and access management (IA...

2 Okt 20258min

CISO IT – Automation and Security Perfection, E03

CISO IT – Automation and Security Perfection, E03

In this episode of the Automox CISO IT Podcast, host Jason Kikta, CISO at Automox, explores how CISOs can advocate for automation maturity across IT and security teams. Jason breaks down why automatio...

30 Sep 202517min

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