Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(207)

Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

Hands-On IT – The State of IT Careers and the Role of AI with Forrest Brazeal, E11

In this episode of Hands-On IT, host Landon Miles sits down with special guest Forrest Brazeal to explore the current state of IT careers and the evolving role of AI in the tech landscape. As a renown...

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Heroes of IT – Cross-Team Success with John Jakubowski, E11

Heroes of IT – Cross-Team Success with John Jakubowski, E11

In this episode of the Autonomous IT podcast, host Ashley speaks with IT veteran John Jakubowski about his extensive experience in the IT field, the challenges faced during a significant company acqui...

24 Okt 202417min

Product Talk – Just Patch It, Please: From Infinite Deferrals to Actionable Deadlines, E10

Product Talk – Just Patch It, Please: From Infinite Deferrals to Actionable Deadlines, E10

Steph Rizzuto and guest Jason Kikta discuss the critical relationship between IT and security. They explore the evolution of these roles, the challenges faced by IT departments in contributing to secu...

22 Okt 202413min

Automox Insiders – By Your Command: The Cybersecurity Directive with Tom Bowyer, E10

Automox Insiders – By Your Command: The Cybersecurity Directive with Tom Bowyer, E10

Maddie Regis speaks with Tom Bowyer, Director of Security at Automox, about the intersection of IT and cybersecurity. Tom shares his career journey, the importance of collaboration between IT and secu...

17 Okt 202418min

Automate IT – Automation Beyond Digitization: Transforming Cybersecurity with IT Automation, E10

Automate IT – Automation Beyond Digitization: Transforming Cybersecurity with IT Automation, E10

David van Heerden discusses the critical relationship between great IT and security. He emphasizes that true automation goes beyond simple digitization, advocating for the elimination of unnecessary p...

15 Okt 202411min

CISO IT – Great Security Begins with Great IT, E11

CISO IT – Great Security Begins with Great IT, E11

In this episode, Jason Kikta discusses the critical relationship between IT and security, emphasizing that great security begins with a solid IT foundation. He explores the importance of establishing ...

10 Okt 202413min

Patch [Fix] Tuesday – October 2024 [Experts Analyze a Long List of Spooky Vulnerabilities], E12

Patch [Fix] Tuesday – October 2024 [Experts Analyze a Long List of Spooky Vulnerabilities], E12

In this episode, the hosts discuss the critical vulnerabilities released in October's Patch Tuesday, focusing on notable CVEs, including a Windows netlogon elevation of privilege vulnerability and an ...

8 Okt 202421min

Hands-On IT – The Autonomous Endpoint Management Manifesto, E10

Hands-On IT – The Autonomous Endpoint Management Manifesto, E10

In this episode of the Hands-On IT podcast, host Landon Miles discusses the Autonomous Endpoint Management (AEM) Manifesto, emphasizing the need for collaboration between IT Operations (ITOps) and Sec...

3 Okt 20248min

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