Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

Automox Insiders – Pulling Back the CX Curtain with Charles Coaxum, E21

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.

You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.

If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

Episoder(218)

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Patch [Fix] Tuesday – August 2024 [Experts Analysis of Patch Tuesday], E10

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Join Automox's David van Heerden as he discusses the skill gap in IT and how it can be challenging to address. He highlights the broad and varied domains within IT and the difficulty of keeping up wit...

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This week, Automox is bringing back some podcast episode favorites!  In case you missed the first go, this podcast aired on April 11, 2024.  In this episode, Jason Kikta and Rich Cassleberry discuss t...

1 Aug 202419min

Automox Insiders – Charles Coaxum, The Fundamentals of Lasting Customer Satisfaction, E04

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This week, Automox is bringing back some podcast episode favorites! In case you missed the first go, this podcast aired on April 21, 2024. In this episode of Automox Insiders, Maddie Regis interviews ...

30 Jul 20249min

Hands-On IT – Virtualization, IT Support, and... Home Labs? How Automox Techies Use Automox, E07

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Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their appl...

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