Nikola Mrksic on PolyAI, Super Bowl ads, and the future of voice AI

Nikola Mrksic on PolyAI, Super Bowl ads, and the future of voice AI

Nikola Mrksic, CEO of Nvidia-backed London startup PolyAI, joins Danny and Katie to talk about AI voice assistants transforming customer service. He explains why voice AI is finally working, how PolyAI handles real-world calls and real-world accents, and what happens to jobs when bots can do the work of thousands. Plus, the ‘SaaSpocalypse’ – the $1 trillion sell-off that signals investors may finally believe AI is eating software.


Image: PolyAI

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