Creating a Community With Facebook Groups

Facebook Group Best Practices

Give your group a catchy and effective name

Choosing the right name is one of the most important steps when creating your Facebook Group. Make sure your group name reflects the people who will be engaging with it every day.

Define the What and the Who of your group.

What is it?: A community? A hangout? A support group?

Who is it for?: Fitness experts? Personal trainers? Dietitians?

Make sure to include keywords geared towards your niche audience, because Facebook acts almost like a search engine with this. For Rethink, we decided to name their group Project MOM-entum that would be a place for moms to come and share content and stories about their favorite topic, their kids!

Understand your target audience

What are they passionate about? What do they have in common? What are their goals, dreams, and aspirations? What would make them feel like they’re part of a community? Knowing all of this early on will help guide you when posting and engaging with your group members. Make them feel like the group is about THEM.

Engage as frequently as possible

It’s not enough to just know who your audience is, but you also need to give them attention and show that you care. Answer customer questions, generate feedback and improve the customer experience every day.

Post your best content

Yes, a Facebook Group is a community, but it can also be a visual platform. Not only should you post your own "best-of" content to start a discussion, but you can also collect user-generated content from your group members and share, share, share.

Push the community agenda

Make sure that your customers, influencers, brand ambassadors and even new prospects know about the group. Don't be shy about spreading the word and then make sure to add value to your members so they feel compelled to do the same. You want people to want to be insiders and then partake as much as possible.

The goal is here is more about depth than width. Meaning you want to harvest real loyalists, more than just focusing on boosting vanity metrics. It isn't about maximum members, but more about highly engaged members.