Ep050 - Transparency...do you see it?

Ep050 - Transparency...do you see it?

In this episode of Practice Matters, we explore how transparency within veterinary teams can transform client relationships and strengthen practice culture. Drawing on expert insights from Dr Rebecca Maher from Inside Minds, we unpack why transparency isn’t just about pricing—it’s about communicating value, fostering clarity, and helping clientsfeel confident in their decisions. Vet teams often shy away from open conversations about cost and care, but when approached with empathy and behavioural insight, transparency builds trust, reduces surprises, and enhances client satisfaction. Learn how teams can embrace openness, improve communication skills, and make every interaction more meaningful for clients and their pets.

As ever, we would love to hear from your practice – send us a voice note or message to 07709 83 68 65

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Episoder(65)

Ep065 - Sustainable Anaesthesia

Ep065 - Sustainable Anaesthesia

Welcome back to Practice Matters, the FIVP podcast where we explore the ideas, innovations, and frontline experiences helping independent practices thrive!In this episode, we tackle a major environmen...

8 Sep 13min

Ep064 - Simulations Training (or Get an Ikea dog!) - Dr Hannah Godfrey

Ep064 - Simulations Training (or Get an Ikea dog!) - Dr Hannah Godfrey

In this episode of Practice Matters, we sit down with HANNAH GODFREY from VetLed to explore how simulations training is revolutionising team performance in independent veterinary practices. High-press...

25 Aug 18min

Ep063 - BONUS - Pushing back against the CMA poster

Ep063 - BONUS - Pushing back against the CMA poster

Welcome to a vital bonus episode of Practice Matters,the podcast dedicated to supporting, celebrating, and defending the UK’s independent veterinary sector.Today, we are tackling a critical issue send...

18 Aug 29min

Ep062 - Practice Suicide Prevention Plans - Hannah Perrin - Clarity

Ep062 - Practice Suicide Prevention Plans - Hannah Perrin - Clarity

Suicide and mental health crisis are not abstract risks in veterinary practice — they are realities our profession must face head on. Since April 2026, the RCVS now requires every practice to have a f...

11 Aug 17min

Ep061 - Life After Graduation

Ep061 - Life After Graduation

Welcome back to Practice Matters, the podcast that champions independent veterinary practices and the brilliant people within them. In this episode, we're reflecting on FIVP's recent appearance at the...

28 Jul 20min

Ep060 - Practice Uniqueness with Andy Donley

Ep060 - Practice Uniqueness with Andy Donley

In this ‘Practice Matters’ episode, we're joined by ANDY DONLEY from Practice Made Purrfect to tackle one of the most common - and quietly costly - problems in vet marketing: sounding exactly like eve...

14 Jul 15min

Ep059 - Cats Protection Summer Reception

Ep059 - Cats Protection Summer Reception

In this special edition of FIVP Practice Matters, recorded at a landmark parliamentary reception at Westminster hosted by Cats Protection, Ian Wolstenholme is joined by JOHANNA BAXTER MP, Chair of the...

30 Jun 18min

Ep058 - BEVA - Imogen Burrows

Ep058 - BEVA - Imogen Burrows

In this episode of Practice Matters, we sit down with IMOGEN BURROWS, President of the British Equine Veterinary Association (BEVA), to explore the real landscape of equine veterinary practice today. ...

16 Jun 18min

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