679: Turning Compassion Into Business Growth with Shannon Rigby

What does it mean to truly support clients—and your team—when a beloved pet passes away? Collin talks with Shannon Rigby, owner of Puppy Love Pet Sitting in Wimberley, Texas, about the emotional side of pet care and her work as a certified Pet Loss Grief Support Specialist. Shannon shares how her psychology background led her to this calling, how grief shows up for both clients and sitters, and the healthy ways to honor those feelings. They also discuss community engagement, team well-being, and creating resources that strengthen connection. This heartfelt conversation reminds us that love and loss are both part of the work we do.

Main topics:

• Supporting grieving pet parents
• Emotional wellness for pet sitters
• Building community partnerships
• Turning compassion into business growth
• Healthy grief and healing practices

Main takeaway: "The greater the love, the greater the loss—and it's not meant to be healed in a snap."

In pet care, we see love in its purest form every day. But we also witness the heartbreak when that love is lost. Shannon Rigby reminds us that grief isn't something to rush through—it's something to honor. By allowing clients (and ourselves) to feel, reflect, and remember, we can transform sorrow into gratitude for the bond we were privileged to share. 💛

About our guest: Shannon Rigby is the owner of Puppy Love Pet Sitting in Wimberley, Texas. With a background in psychology and two certifications in Pet Loss Grief Support, she blends compassion with expertise to serve both pets and people. Since 2003, she's built a thriving business known for heartfelt care, strong community involvement, and an emphasis on emotional well-being for both clients and team members. Shannon's mission is to ensure every pet—and every person—feels seen, loved, and supported.

Links:

Website: www.puppylovewimberley.com

Facebook: @PuppyLoveWimberley

Instagram: @PuppyLoveWimberley

American Academy of Grief Counseling: https://aihcp.net

Association for Pet Loss and Bereavement: https://aplb.org

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Full show notes and transcript

Disclaimer: The views and opinions expressed by our guests are their own and do not necessarily reflect those of Pet Sitter Confessional, its hosts, or sponsors. We interview individuals based on their experience and expertise within the pet care industry. Any statements made outside of this platform, or unrelated to the topic discussed, are solely the responsibility of the guest.

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