RR003: Messaging the future with Kathleen Tandy, Meta

RR003: Messaging the future with Kathleen Tandy, Meta

Realities Remixed, formerly known as Cloud Realities, launches a new season exploring the intersection of people, culture, industry and tech.

Business messaging is transforming customer engagement by enabling brands to move conversations into familiar, always‑on messaging platforms. The result for customers is greater convenience, quicker resolutions, and more meaningful, personalized interactions.

This week, Dave, Esmee, and Rob are joined by Kathleen Tandy, Global Director and Head of Business Messaging Marketing and WhatsApp for Business at Meta , to explore how companies are using messaging platforms to engage customers, what customers expect from these experiences, and the challenges of scaling messaging in tech.

TLDR

00:35 – Introduction

01:00 – Hang out: The new Remarkable

05:25 – Dig in: Using messaging to enhance customer experiences

20:49 – Conversation with Kathleen Tandy

55:26 – The passion for college football and championship weekend!


Guest

Kathleen Tandy: https://www.linkedin.com/in/kptandy/


Hosts

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/

Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/


Production

Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound

Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/

Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

'Realities Remixed' is an original podcast from Capgemini

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Episoder(222)

RR021: The leadership skills AI can't replace with Fiona Maher, The Feminine Connection UK

RR021: The leadership skills AI can't replace with Fiona Maher, The Feminine Connection UK

AI may transform how work gets done, but leadership will determine whether that transformation succeeds. The future belongs to organizations that pair technological intelligence with human intelligenc...

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RR020: When AI eats the Internet with Stephen Follows, author and researcher

RR020: When AI eats the Internet with Stephen Follows, author and researcher

AI is no longer just consuming information, it is reshaping the economics and infrastructure of the internet itself. The challenge now is ensuring that the creators and custodians of trusted data can ...

1 Okt 53min

RR019: Season 6 Kick-off with Dave and Rob

RR019: Season 6 Kick-off with Dave and Rob

We’re back and Season 6 of Realities Remixed starts now! After a summer packed with new ideas, major industry shifts and relentless innovation, Realities Remixed returns with fresh perspectives on the...

24 Sep 1h 10min

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

Dave, Esmee, Rob and Marcel wrap up an incredible Season 5, reflecting on the biggest technology trends, the most memorable conversations, and the fantastic guests who joined us along the way. From AI...

23 Jul 1h 28min

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

Quantum materials discovery shows how quantum computing can create real value in industry by working alongside AI, advanced computing, and experiments to better understand materials, improve decision-...

16 Jul 48min

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

Life sciences are at a turning point, where scientific innovation, regulatory pressure, and patient expectations collide with unprecedented advances in data, AI, and digital platforms. IT is no longer...

9 Jul 58min

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

Life sciences are at a critical inflection point, where scientific innovation, regulatory demands, and patient expectations converge with advances in data and artificial intelligence, positioning IT a...

2 Jul 53min

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

Resilience is the recognition that in today’s highly interconnected and unpredictable world, disruption cannot always be anticipated or prevented and therefore requires a shift from traditional risk a...

25 Jun 54min

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