The Future of Customer Experience

The Future of Customer Experience

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent.

Find episode transcripts and relevant info.

Featured in this episode:

Futurescape: Artificial Realities

Resonance AI Framework by Capgemini

Unilever: Creating Consumer Insights at Scale

The New Lines of Luxury Report

Deepening Customer Engagement with IKEA Retail

Hyliko: Decarbonizing Trucking with Hydrogen

Home Kitchen: A New Recipe for Change

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange

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Episoder(69)

The Serious Side of Playful Design

The Serious Side of Playful Design

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13 Aug 24min

The New Lines of Luxury

The New Lines of Luxury

Today on our show, we're diving into frog's latest luxury research, drawn from conversations with over 5,000 high-net-worth and ultra-high-net-worth individuals worldwide. Gagandeep Gadri, Managing Di...

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Co-evolving with Physical AI

Co-evolving with Physical AI

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Live from Milan Design Week

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When Human Connection Meets AI

When Human Connection Meets AI

Today on our show, we welcome Jess Leitch, Head of frog North America, to talk about how design is evolving in an AI-shaped world. Jess also traces her transition from consulting to experimentation-le...

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Writing the Future of AI

Writing the Future of AI

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19 Mar 23min

What Makes a Product Great?

What Makes a Product Great?

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-f...

10 Des 202524min

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