The Hidden Liability Killing HVAC Companies (And How to Fix It)
HVAC Full Blast1 Des 2025

The Hidden Liability Killing HVAC Companies (And How to Fix It)

What happens when your HVAC system breaks down in year five, and you thought you had a ten-year warranty? For homeowners, it's a shocking repair bill. For contractors, it could be a hidden liability threatening their entire business.

In this episode, hosts Mary Carter and Stephen Ross sit down with Tommy Cue VP of Strategic Partnerships at JB Warranties, to unpack the often-confusing world of extended labor warranties. Steven shares a wild story about a contractor whose self-funded warranty program turned into an accidental Ponzi scheme, and Tommy explains why the difference between "limited warranty" (parts only) and "labor warranty" (the actual repair work) matters so much.

Interested in becoming a Trane dealer? Visit us at partners.trane.com to learn more about how you can partner with a leader in HVAC innovation. Explore opportunities to elevate your business and stay ahead in the market with Trane!

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Episoder(33)

What Makes a Great Thermostat in 2026?

What Makes a Great Thermostat in 2026?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross are joined by Chris Luciano, Product Portfolio Specialist for Controls at Trane Technologies.Together, they explore how today's thermost...

17 Aug 45min

Customers Want Cheaper HVAC Systems. Now What?

Customers Want Cheaper HVAC Systems. Now What?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross tackle a hot topic across the HVAC industry: how contractors can compete in an increasingly price-sensitive market.With equipment costs ...

3 Aug 47min

A Third of the Market Is Rental—Are You Missing It?

A Third of the Market Is Rental—Are You Missing It?

In this episode of HVAC Full Blast, Mary Carter and Steven Ross sit down with Brandon Kuss, National Business Development Manager for Multifamily at Trane Technologies, to explore one of the most misu...

20 Jul 48min

Back to Basics: Why Fundamentals Still Win in Sales

Back to Basics: Why Fundamentals Still Win in Sales

What makes a great salesperson—and how do you get there?In this episode, Mary Carter and Stephen Ross sit down with Samantha Coats, Sales Excellence Leader, to talk about the power of fundamentals, co...

6 Jul 46min

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Hot Dogs, Heat Waves, and HVAC Reality Checks

Summer is when HVAC companies shine—but it’s also when things can start to slip.In this episode, Mary Carter and Stephen Ross talk about what really happens during peak season—from higher stress and m...

22 Jun 44min

Stop Guessing Your Pricing: How Smart HVAC Companies Actually Do It

Stop Guessing Your Pricing: How Smart HVAC Companies Actually Do It

In this episode, Mary Carter and Stephen Ross break down the real ways contractors approach job costing, from flat rate and time-and-materials to divisor methods and gross profit per crew day. They al...

8 Jun 45min

Heat Pumps Are Having a Moment - A Product Manager’s Take

Heat Pumps Are Having a Moment - A Product Manager’s Take

Heat pumps are having a moment—and the terminology is getting confusing fast. Chelsea Hudson (Product Manager – Heat Pumps) joins Mary Carter and Stephen Ross to simplify what heat pumps do, when dual...

26 Mai 53min

Veterans + HVAC: The Trade Warriors Blueprint Dealers Need

Veterans + HVAC: The Trade Warriors Blueprint Dealers Need

In this episode of HVAC Full Blast, Carter, Mary and Stephen Ross are joined by Craig Johnson, Director of Contractor Experience at Trane Technologies, to break down the Trade Warriors program — a vet...

11 Mai 52min

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