Optometry: The Ultimate O.D.24 Des 2020

3 Ways For Your Office To Be Profitable When You Are Not Open [Holiday Episode] - E24

3 Ways For Your Office To Be Profitable When You Are Not Open [Holiday Episode] - E24

Highlights of this episode:

3 Ways For Your Office To Be Profitable When You Are Not Open (00:58)

Office Talk: Addressing Customer Service with Your Staff (05:36)

What do they always say? Necessity is the mother of invention. I'd say from a business perspective, that is the best way to describe the adaptations we've had to make during the pandemic. One of these changes being, finding ways to still make money when your physical office may not be open. I have found and implemented 3 great ways to do this (pandemic or not) and it has made a huge difference my friends! (00:58)

You've heard me say it before, customer service starts from the top down. You set the tone and then your staff will follow. The question is, how do you communicate your vision effectively to your staff so that they in turn communicate it to your patients. It's important to all get on the same page and understand the purpose behind the procedures/protocols. You won't want to miss this segment of the episode! (05:36)

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