Optometry: The Ultimate O.D.15 Jul 2021

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53

Step-by-Step Guide to Amazing Customer Service: Part 1 - E53

Highlights from this episode:

Step-by-Step Guide to Amazing Customer Service: Part 1 (00:43)

Office Talk: Growing the Practice & Office Culture (22:59)

We talk about this all the time on this podcast and that is the importance of customer service. In this episode I give a step-by-step guide to implementing that in your optical. I'm talking from how to set it up and explain it to your staff to the actual practice of doing it. I had to break it up into two parts because there was just so much good stuff in here that I didn't want to leave out. Use this in your practice and keep it growing my friends! (00:43)

In today's office talk, I'm going over some bigger things I do in my practice to grow. These things range from accepting every insurance you can (and why I believe that is a great move especially if you're wanting to grow), to figuring out where you should market your practice. I also was able to have a conversation with Dr. Katie Greiner this week and she is where I want to be! She leads a practice with 76 staff members and multiple docs and still manages to maintain a great office culture. I asked her how she kept her practice culture in such a huge practice and she gave some fantastic insight! (22:59)

Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at www.theultimateod.com, on social media (click here for -> Twitter, Instagram, Facebook) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat!

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